Palve Sugavasam Reviews

The resort is 👌 superb good,hospitality,staff,manager (Prashant) all were too good interm of service.Prashant was very nice and supportive in all the ways ex.sight seen,arranging food and all the necessary things.Rooms were superb in terms of cleanings.View from the resort it awesome.I would recommend family friends tk visit once. Honestly you gonna live this property.

Most pathetic resort I have ever been . The bedding were stinking and dirty and the condition of windows were terrible. They don't have separate rooms . The rooms are in a set of 2 which are separated by a door and if u want one room , they will lock the door that is in between . The whole voice of either rooms goes into another room ... We have checked out today itself, a day prior to our scheduled check out . Their internet doesn't work at all .. it always shows connected, but no internet... our lot of work got hampered due to internet issues. We survived on mobile data only. For breakfast, they pile up everything one over the above and they barely care to serve u hot . If u ask for something, they ignore. Cleanliness was average. I don't recommend it to anyone.

Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.

Beds were not clean. Lot of hairs on pillows. Oily pillow cover. Hairs on bed. Structure wise hotel built is good. But not clean

Service was very poor. Fleet bad about provided service. Log of scope to improve the overall service

Wi fi is not thear landre feslety is not thear room not cleen room wetar very lat sarves very costly for break fast and lunch and dinar

Bad room condition. Room not same as shown in picture. Understaffed, need to ask for water, towel, soap. Post 3 hours received. The receptionist was drunk when we went. Bad odor smell was coming.

The place is a very scenic beauty one. But their service is very bad The room has no wifi. if you ask them, they will say we had wifi, but unfortunately, today it has some complaint. it will be corrected by tomorrow. 🤣🤣🤣 I asked them did this room has the facility of power plug since my 9 month kid need some hot Kanji. The receptionist said they don't know about it. The thing is, they didn't check with the room boys about it even after I asked them, which I felt as very bad They will give only one mobile number to call reception if you need anything. But sometimes, they will not pick up if u call and no call back as well, even in the daytime. I asked for hot drinking water at 6 p.m., and they agreed to serve within 10 minutes. I didn't get water I called for dinner booking. they said they would call back in 5 minutes about the menu. But no call I got. I called many times to get dinner get served. The dinner is too much overpriced and has no taste. it was the worst food I tried in ooty on our trip. They had one TV in the room and it was not working. I asked about it to room boy, and they are asking me if you want, then we can send one person to check it. Attitude is, we have only this if u want, u can take it. The bed blanket looks like it is not cleaned by seeing. Fortunately, we had one in hand, so we used that one for that night we vacated the room very next day early morning. Friends, if you want just a stay for the family with a safe atmosphere, u can book it. but don't expect a bit worth in service . I won't come ever in my life here.

Location & property is good, but rooms are dirty, not maintained properly, pillow covers & bed sheets are so dirty.

Resort is in remote location, staffs are not responding well, no wifi, tv and room heater. Spacious room, good view from resort.

It was cold and we checked in as a family. They don't have any internal phones for communication with front desk and staff. The geyser was not working in cold winter weather. They have given hot water in a can with no lid. The dinner was terrible and expensive. When complaint was lodged, no action from anyone.

Location is no more good, pathetic service, dirty linen, no soap and shampoo in bathroom, broken commode sheet

We stayed in family coral room. It's best for family having 7-9 members. Its kinda big hall separated by door having two washroom. So you can get privacy.

Location is good service is also nice but fooding and cleanliness should never be missed which they are missing food is not tasty and healthy and there is no any option for food just they serve very basic in buffet that only you will get