Beverly Villa

Our experience with the most expensive room in the hotel: 1. Rodents (possibly rats) in the ceiling - They were running around and making noises all night long. 2. Bad drinking water - dirty water from the in-room purifier. 3. Unclean rooms, bathrooms, and mattresses. The comforter is filthy, they just change the cover, not the filthy comforter itself. 4. Bad tap water - brown color dirty water from taps. 5. Damaged fixtures in the room - TV has no visuals, just audio. The intercom is broken. 6. Non-existent hot water - we tried for an hour, but no luck. Most of us couldn't even take a bath. 7. If we wish to use a room warmer, they'll bill us separately even though we're paying over 6500 rupees per night for a room. 8. No restaurants in the hotel, so we'll have to depend on food delivery platforms for even breakfast. 9. If booked online, they'll call and message frequently to make the payment in advance and threaten to cancel the booking in 24 hours if not paid. 10. We left the very next day even though we paid for 2 rooms for 2 days. And they don't care about why. We didn't even bother to ask for any refunds. All we wanted was to leave the place immediately

If a customer writes a negative review, ***agement will send personally insulting and disgusting WhatsApp messages, instead of apologizing for having a bad experience. What a shameful way to run a hotel. Our experience with the most expensive room in the hotel: 1. Rodents (possibly rats) in the ceiling - They were running around and making noises all night long. 2. Bad drinking water - dirty water from the in-room purifier. 3. Unclean rooms, bathrooms, and mattresses. The comforter is filthy, they just change the cover, not the filthy comforter itself. 4. Bad tap water - brown color dirty water from taps. 5. Damaged fixtures in the room - TV has no visuals, just audio. The intercom is broken. 6. Non-existent hot water - we tried for an hour, but no luck. Most of us couldn't even take a bath. 7. If we wish to use a room warmer, they'll bill us separately even though we're paying over 6500 rupees per night for a room. 8. No restaurants in the hotel, so we'll have to depend on food delivery platforms for even breakfast. 9. If booked online, they'll call and message frequently to make the payment in advance and threaten to cancel the booking in 24 hours if not paid. 10. We left the very next day even though we paid for 2 rooms for 2 days. And they don't care about why. We didn't even bother to ask for any refunds. All we wanted was to leave the place immediately. We believe the good reviews here are either paid or forcefully acquired. If you want to know more, check out all the negative reviews in here as well as in Google Maps. Those seem to be from genuine unhappy customers.

We are booking a stay for tomorrow. Can you help us for contact and briefing Also wether the restaurant attached to the hotel stay and other round the clock services. We will need a warmer heater since Ooty is pretty cold today Contact no. Please.

You can find better places than this Cons are 1) All hotels in the area give heater for free in cold hill station weather , they will charge you Rs 500 for heater per day. They inform you this charge after they have checked in to hotel 2) No one in the hotel staff was wearing masks 3) they try to avoid giving you a gst bill for stay, which is a bad business practice 4) if you are not looking , they clean bathroom using water only, without any disinfectant or cleansing liquid

They are fraud. Charged me 10k per night and immediately changed to 6k. Asked for refund they said do what you can. If this the treatment during before booking. I decided to cancel it entirely. Avoid at any cost. Price should be around 5k not more than that.

Stayed in the cheapest room available at the property. The room was small but it had all amenities needed for a comfortable stay. The botanical garden and a cafe called Le cafe is at walking distance, there is a restaurant and supermarket within the cafe compound, Bathroom was clean,

Location is very good. Can reach anywhere.no hotel inside which is a big negative particularly for breakfast.inhouse entertainment nothing much.room warmer is charged extra which should not be for a hill resort.channels as required will be added so no issue thr.parking is available underground but bit tricky for big vehicles.anyway ok as enough space is thr in total.overall ok place for stay for few days.