We were very disappointed upon arrival to the property. The look of it was nothing like the picture depicted on *******’s website. We received the run around from the front desk concerning a cancellation and receiving a refund. Spokespersons for ******* supported the front desk’s position. After much time and agony, we were offered $25 to a $100 on another hotel reservation on the future. Why?! I had to call ******* twice to no resolve from the spokespersons. It was a nigh**are.