2-Star Hotels in Orland Hills

So many things. When you walk in there is a bad smell. The night front desk person was not friendly at all. There is no one to help with your bags. There are four carts you can use yourself. I had to ask her should we park here and where is the room and I got very little information. WiFi is awful. It shouldn’t even be called WiFi. I had to leave the hotel just to get signal. Towels are very small and apparently they have very few towels because even though we stayed four days we had to work very hard to get fresh towels - they kept telling us frequently they had run out. After two days and no cleaning service we asked for trash bags so we could eMpty out our trash ourselves and put new trash bags in the bins. We were told that all she could give us was one big trash bag. We did have someone come to clean the room once in four days but again we had to chase them to get fresh towels. Also there was a point we ran out of toilet paper and we had to work hard to find someone to Get us more. Night employee is very unfriendly and hard to get any information out of her as she is fixated on her phone. The ac units are very old so be prepared for a lot of noise when they go on and off at night - bring ear plugs. Also the rooms are dusty - we had to buy an air purifier just to prevent my asthma from flaring up. The ac is a wall unit so either it’s very cold or very hot - very out dated. Also some signs of leaking on the ceiling. The only reason we stayed is because we had a wedding and couldn’t get anywhere else. The carpets are very old everywhere and they have stains all over them. Light fixtures in the room were burnt out and did not work. We did complain about this but was told no other rooms available. We kept being told someone would come and take care of this but we are still waiting… no one came. But of course when it was time for checkout someone came to knock on the door. They need to do better. It’s disgraceful. There was a nice friendly employee that worked in the morning. In general morning staff was friendly. And if you happen to be lucky enough to find someone in housekeeping they were friendly too. Breakfast was not bad. They do have a complimentary hot breakfast - waffles, egg and sausage everyday. Would have been nice to have more choices but at least it was a hot breakfast as promised. I’ll be happy to talk more with management if they are reading this.