Country Inn & Suites by Radisson, Tinley Park, IL

Not a good experience at all.

I feel like staff is incapable of extending a little more courtesy. Even when asking management if I can check in a night early(there were rooms available) is not possible without two seperate charges, a rate hike, and more incidental fees. Just for myself. After I paid all the extra money, I was booked into a room at the end of the hall. The 5 proceeding rooms were filled with children that played, Lord of the flies, for two days. Stressful. Fantastic level of cleanliness in my room.

1st day pool was filthy, they closed the pool during hours of service. Leaving our vacation with no indoor swiming almost to checkout. Pool still was filthy even after being closed and supposedly cleaned. Had ants in room.

When we got there, I was told that the suite that I booked on ******* was not available, and that I would have to be in a regular 2 queen bed room. I said I needed the suite since it sleeps 6. Immediately, he said "Oh well I guess I do have one but there's only one TV." Not sure what that was all about. Pool was gross. Clumps of hair everywhere. The water was super murky, and the water also didn't smell right. We do a lot of hotel stays, and this was one of the worst pools I've seen. After our bathing suits dried, they all had a really bad smell from the pool water. Fridge in the room didn't work, but they fixed it in a timely manner. The room was DIRTY. Toilet hadn't been cleaned in quite a bit. Gum wrapper on the ledge above the bed, along with a THICK layer of dust. Floor in the bathroom was dirty. Some kind of brown liquid splattered on the wall. Tons of garbage between the wall and the stand that the Fridge/microwave sat on. Something sticky was smeared all over the desk that the phone sat on. Breakfast was good, eggs, sausage, potatoes, and make you own waffles, along with some other stuff. The normal breakfast you'd find at a hotel like that. Despite everything, I will say the staff was very nice and accommodating, we never encountered anyone that was rude. No noise complaints, either. This place just really needs a cleaning.

Pool water was murky. Pool was closed for 4 hours for maintenance. Tv remote had dead batteries. We had difficulty adjusting thermostat. Room was 65 degrees when we arrived, got up to 78 degrees at some point overnight, and back down to being cold

Room phone didnt work. Someone came in our room and didn work on thermostat while we were in the shower

Clean , friendly staff

It was great nice staff

Property needs a real deep cleaning..