SureStay Plus Hotel by Best Western Portland Route 52 West

We arrived for check in & the front desk worker said there was no hot water!! I decided to take a look at the room on the second floor towards the back & as I walked down the hall, it smelled of vapes & the music was so loud & thumping of base that I couldn’t believe it. I opened the door & turned around & left. The music was coming from the bar & grill downstairs and we would have not been able to sleep. We did not stay!

We did enjoy our stay BUT our room never was cleaned the 3 nights we were there. Housekeeper did come around on Sunday afternoon BUT inly cleaned the room next door and started cleaning around 3, making so much noise even a babyy couldn't sleep. Ladybugs in the room were awful. The walls were so thin you literally could hear everything from the room beside you. The local bar is attached to the hotel which was good fiod BUT the locals just park how they want which i feell is very disrespectful. Also at check-in we we were not told the back door does not work so we unloaded our belongings to have to reload. If nothing is available we would stay here again but i like to enjoy the quite of a room when on vacation.

Our night was comfortable. The front desk assistant, morning bkfst cook, jack of all trades within the facility, Tanner was exceptionally courteous and friendly. Thank you Tanner-Rodger Dodger! 😄 Beds and pillows were comfy and the shower w hot water was great! Warm yummy breakfast was as expected as well. 😋 Thank you for our pleasant stay in Tennessee, we totally recommend it!

We were here for a funeral and had driven all morning. I had asked if could check-in early before going to the service, and they were very accommodating. Clean and comfortable room.

This was our destination after 9 hours of driving from WI. to AL. It had a clean, quiet room and a attached pub and grill for a fast bite. That was good because the hotel is not close to any other restaurants.

When we arrived and got checked in, we had to go back downstairs to the clerk twice due to the key not being set up. Then when we walked in there was a cockroach right in the bathtub. I called down to the manager and she didn’t believe me. Until I told her I had pictures. There were some holes in the ceiling from the water damage. The 2nd room was no better. No sheets on one of the beds. Hopefully they get these things resolved. There never was any apology or anything. Just the $260 bill for 2 days.

The bathroom was gross. Had to change rooms because the first one would not open. But, the nice lady working the front desk was very helpful and friendly. Breakfast was, questionable. Wouldn't plan on staying here again but it was convenient to the venue we were at.

I stayed in room 201 which was at the end of the hall on the second floor, farthest from the front desk. Luckily it was just an overnight stay. The door to the room fit so poorly that you could literally see the the legs of people in the hallway while sitting on the end of the bed.

Stopped here during the middle of the day on an exhausting trip back home. Needed some sleep to finish my trip. Upon arrival, BEVERLY (front desk-I think was her name) was warm and welcoming. I asked if they had a room for early check in, she said yes. Expecting to pay an early check in fee was surprised that she didn’t even mention it when quoting my room rate. It really is the “little” things that go a long way…thanks so much for the hospitality.