Verified traveler
November 29, 2022
Disappointed. New - they only clean rooms once every 4 days (unacceptable). The floors throughout the hotel (the hardwood and the britle carpet) haven't been mopped or syeam-cleaned in months (filthy, and I have pictures). The tables, desks, cabinets, and chairs hsve not been wiped down for who knows how long (I have pictures). If you want new towels and wash cloths (since they only clean every 4 days) - you have to take them down to the desk (if they have laundered ones available) (unacceptable), you have to put your trash outside your room for pickup (unacceptable). Breakfast is ok, but get there early. The staff and residents (and who knows who else) like to gather and smoke and yuk it up out front right at the entrance. The smoking is bad. This place needs new rules, the one desk person (female, not Tammy) was rude and not helpful at all (interesting that all the guys tried to help). She could care less about helping - she needs to go. (We are providing her name to Hilton's Customer Care.) I heard of a Fairfield Inn over by the Racetrack is where we will stay from now on. (Yes, we go there frequently and this hotel is closer to family, so we are bummed).