Verified traveler
June 28, 2021
Hotel was nice but we waited for hours to check in due to the room “not being ready”. Was told to come back multiple times and the room would “probably “ be ready.
The explanation they gave was “we had call outs so we are running behind”.
I paid almost $400 for one night, missed our anniversary dinner reservations, and was told by the front desk “you will have to call on Monday to speak to the manager with your complaints “.
No apology, no discount, and a “it’s not my fault” attitude from the front desk check-in.
Horrible. Will never stay here again.