Tlk Apartments and Hotel

Excellent service; friendly staff;

We also wish we had read the reviews before staying at this hotel. Me and my sister booked to stay one night here to go to a concert nearby. The room looks nothing like the pictures. It's dark , dingy and dirty. It was the grubbiest hotel i have ever stayed in. We would have complained but we were only staying one night and were in a rush to get to the concert so we decided to leave it. The problem didn't stop by the time we left. Unfortunately I left a couple of items in my room to which I phoned the hotel straight away once I realised I had left then in the room. After calling numerous times, I was told that nothing had been found by housekeeping.. so this leads me to believe they were stolen. Stay very clear from this dump.

Complained about broken tv but thought the other broken items were so obvious that I didn’t need to report. I was later charged for the items which were already damaged! They automatically charged my credit card, which on this occasion was not the payment card! Other guests really noisy in middle of night. Drunken scuffles outside my unlockable door. Cutlery dirty

We were booked in, we had been charged for the room and because we were going to be late arriving we had checked in online. When we arrived just before midnight we were told there was no room and we could not have a refund until the following day. The member of staff on duty needed a bit of prompting but eventually tried to help, he was reluctant to call the manager but as we explained this is the sorted of thing that duty managers are there to deal with. He made three attempts to phone the duty manager and got no reply. We felt a bit sorry for him sat there on his own late at night dealing with angry customers with no back up from the people he worked for. It is not unreasonable to expect the room we had booked to be available and if not then something more than a couple of phone calls to a number that clearly states when you call it that the number is not currently in service. If TLK cared about it's customers it would have booked us into another local hotel and picked up the difference in cost between what we had paid and what the alternative cost. All of their attempts to blame it on the online booking platform were not true as they had processed the payment and allowed us to book in online. Then to refuse to provide us with an instant refund proved that they really didn't give a damn. My advice is stay well away from this company.

I stayed at their studio apar**ent in Beckenham Junction, No stove as advertised had to complain before they sent me one ,but the space was too small and no fan,the alarm was triggered, it took 40 minutes before that was turned off.The apar**ent also didn't have an iron,when they managed to send one it was a mini iron that looked like a toy. In all this no compensation!Terrible!

I really wish I had read the reviews before booking this hotel. We had booked to stay here for 2 nights as I was attending my best friends funeral of 49years. On arrival we entered the first room to find blood stained sheets and dirty foot marks. Coffee/Tea marks spilled down the walls, rubbish on floor, dirty and cobwebbed windows and brown marks under the toilet seat (I will leave you to decide what that was!!!). We complained to the receptionist who then offered us another room which on opening the door a foul stench of urine and smoke hit you in the face. We refused to stay there and I asked for my money back only to be told I had to take it up with head office who have refused to refund me. We even had photo evidence to support our claims but still they refused. We had to then find another hotel at short notice. Thank god for Premier Inn. DO NOT STAY AT THIS HOTEL ITS DISGUSTING!!!

The room I was allocated did NOT look like the photos on the *********** website or indeed their own. It was an absolute pit. I complained that evening when I arrived, the place was fully booked. I was due to stay 2 nights but only stayed one. The staff are lovely but the room was nothing like it was portrayed. No lovely bedding, no hairdryer, no hob, rotting corner of the bathroom, some funky stains on the paintwork in the bathroom, dirty paintwork in the rest of the room, clock not working and no one had bothered to change the battery, only accessible plug was next to fridge and microwave. The noise coming from upstairs - creaking floorboards and voices audible over my tv. I wouldn't stay here again if you paid me. Totally misrepresented, I will upload my photos to show the room I had.

A very friendly and efficient welcome, very clean and spacious room, bed was comfortable and slept well with no outside noise. A good location for what I needed. Shower good with good pressure and hot-bathroom could do with a blind. Would stay again definitely if I was in the area.

We paid in advance and then tried to cancel a week before our arrival. No refunds were given so we lost the whole cost of our stay. We heard later that it was in a very rough location. Don't book if you want to cancel later.