WELLSTAY Shinsekai Wakyo Reviews

Response from Property: Dear Guest,Thank you very much for choosing to stay at WELLSTAY Shinsekai Wakyo. While we are delighted to learn about your positive experiences, such as enjoying the spacious room and the captivating balcony view, we apologize if anything about your stay was less than perfect. We strive to provide exceptional experiences for our guests and your feedback is invaluable in helping us achieve that mission. We take pride in our helpful staff and are pleased to hear they met your expectations.Your kind words are highly appreciated and encourage us to continue our efforts in providing an excellent service. Please feel free to reach out to us directly should you have any further comments or require assistance in the future. We are committed to constant improvement and ensuring your next stay will be even more enjoyable.Thank you once again for taking the time to share your experience. We look forward to welcoming you back soon.Best Regards,WELLSTAY Shinsekai Wakyo

Response from Property: Dear Guest,Thank you very much for staying at WELLSTAY Shinsekai Wakyo. We are very pleased to hear that your stay was comfortable. Your satisfaction with the location of our hotel and the facilities in the room is a great encouragement to all our staff."Also, thank you for your compliment on cleanliness and comfort." We will continue to strive to improve our service so that our customers can have a comfortable time. We look forward to your next stay.If you have any questions or requests during your stay, please feel free to let us know. Your valuable feedback is of great value to us.Thank you very much for posting the word of mouth.Best Regards,WELLSTAY Shinsekai Wakyo

Response from Property: Dear Guest,Thank you very much for staying at WELLSTAY Shinsekai Wakyo. We are very pleased to hear that you are satisfied. We are truly honored that our hotel's Japanese-style design and facilities have made your stay comfortable and special.In particular, thank you for your comment on the use of washing machines and detergents. We strive to improve convenience during our long stay and travel, and it is very encouraging that you appreciated this point. We will make every effort to improve our service so that we can provide a more comfortable environment in the future.We look forward to seeing you again. We will make every effort to make your next stay even more wonderful.Thank you very much for your word of mouth.Best Regards,WELLSTAY Shinsekai Wakyo

Response from Property: Dear Guest,We are truly grateful for your recent stay at WELLSTAY Shinsekai Wakyo and for taking the time to share your experience. We strive to provide our guests with a comfortable and convenient stay, and we are delighted to hear that you found our spacious rooms and in-room amenities to your satisfaction.We understand that the lack of daily housekeeping may have been an inconvenience, and we apologize for any discomfort this may have caused. Your feedback is incredibly valuable to us, and it helps us improve our services to better meet the needs of our guests.Thank you once again for your kind words and for choosing to stay with us. We hope to welcome you back in the near future for an even longer and more enjoyable stay.

Response from Property: Dear Guest,Thank you for choosing to stay with us at WELLSTAY Shinsekai Wakyo. We are delighted to hear that you appreciated the location and services offered by our hotel. We strive to provide our guests with a memorable stay, and your positive feedback serves as a great encouragement to our team. We understand that everyone’s experience is unique, and we are committed to continuously improving our offerings to better serve you and all our valued guests.Once again, thank you for your generous feedback. We look forward to welcoming you back on your next visit to the area.Best Regards,WELLSTAY Shinsekai Wakyo

Response from Property: Dear Guest,Thank you very much for staying at WELLSTAY Shinsekai Wakyo.We are very pleased to hear that you have said "GOOD" to us and that our service and facilities have been satisfactory.We always aim to provide our customers with the best experience, and this is a great encouragement to all our staff.However, in order to further improve our service, we will continue to take your valuable opinions seriously and lead to improvements.Thank you from the bottom of my heart for your valuable feedback.WELLSTAY Shinsekai Wakyo

Response from Property: Dear Guest,Thank you for choosing to stay with us at WELLSTAY Shinsekai Wakyo. We appreciate your feedback and are pleased to know that our location, amenities, and room conditions met your expectations. We apologize for any inconvenience you may have experienced, such as the transportation to our hotel, though it seems you found the area convenient with its proximity to local eateries and supermarkets.We are delighted that the room size and the included amenities like the washing machine and kitchen facilities contributed to a comfortable and pleasant stay. Your satisfaction is our priority, and we will continue to strive to provide a homely and convenient experience for all our guests.Thank you again for taking the time to share your thoughts. We hope to have the pleasure of welcoming you back in the future.Best Regards,WELLSTAY Shinsekai Wakyo

Response from Property: Dear Guest,Thank you for choosing to stay at WELLSTAY Shinsekai Wakyo and for taking the time to share your feedback with us. We are delighted to hear that you found our rooms spacious and accommodating, especially for families traveling with children. Your detailed description of your experience, from the convenience of in-room laundry facilities to the well-equipped kitchen, is greatly appreciated.We are also pleased to know that our front desk staff, who speaks Mandarin, could assist you effectively during your stay. Your comments about our unique room features and overall satisfaction mean a lot to us.We are grateful for your repeated patronage and for recognizing our efforts to ensure a comfortable and convenient stay. We look forward to welcoming you again in the near future.Best Regards,WELLSTAY Shinsekai Wakyo

Response from Property: Dear Guest,Thank you very much for choosing WELLSTAY Shinsekai Wakyo for your recent stay. We are grateful for your feedback and sincerely apologize for any inconveniences you may have experienced during your visit.We are pleased to hear that you found the check-in process smooth. However, we regret that our location, being slightly distant from the subway, caused some inconvenience. We understand how important accessibility is for our guests, and we continuously strive to improve our services to better meet your expectations.Regarding your request for a partial refund due to your flight delay, we deeply apologize for any frustration this may have caused. Our policy on cancellations and refunds is designed to ensure fair practice for all our guests, but we understand that unexpected circumstances can be challenging. Your feedback in this area is invaluable, and we will certainly review our policies to better accommodate our guests' needs in the future.Overall, we are glad that you found your stay satisfactory despite these challenges. Your insights help us improve, and we hope to provide an even better experience on your next visit.Once again, thank you for your valuable feedback and for staying with us.Best Regards,WELLSTAY Shinsekai Wakyo

Response from Property: Dear Guest,This time, I thank you sincerely for choosing WELLSTAY Shinsekai Wakyo for your stay and for sharing your valuable feedback with us. I am delighted to hear that you appreciated the self-service check-in and check-out systems, as well as the self-service luggage storage, drinking water machine, and vending machines in the lobby.I am particularly pleased that the washing machine and balcony in your room, allowing you to dry your clothes, were beneficial to you, especially during the hot summer season when traveling with family. It’s gratifying to know that these amenities made your stay more comfortable. Additionally, although you did not utilize them, I hope the microwave and induction stove provided convenience for future stays.While our location might not be ideal for those visiting Osaka for the first time and wishing to stay near Shinsaibashi, we are glad you found the culinary offerings in the Shinsekai/Tsutenkaku area to your liking. We pride ourselves on providing a unique and pleasant experience away from the crowded areas.Thank you once again for your kind words and for choosing our hotel for your recent trip. Your positive feedback and endorsement mean a lot to us, and we look forward to welcoming you back on your next visit to Osaka.Best Regards,WELLSTAY Shinsekai Wakyo

Response from Property: Dear Guest,This time, thank you very much for staying at WELLSTAY Shinsekai Wakyo and for taking the time to share your thoughts with us. We apologize for any inconvenience you experienced regarding the distance from the subway station. We are glad to hear that you found the room facilities comprehensive and appreciated the clean environment and DHC toiletries provided. Your feedback on our self-check-in system and the staff service is invaluable to us and helps us continually strive to improve. We are also pleased to know that you enjoyed the convenience of a nearby 7-Eleven and the proximity to Tsutenkaku. Should you stay with us again, please do not hesitate to contact our front desk for any assistance you might require. Thank you once again for your feedback.Best Regards,WELLSTAY Shinsekai Wakyo

Response from Property: Dear Guest, Thank you very much for staying at WELLSTAY Shinsekai Wakyo. I would also like to express my sincere gratitude for your valuable feedback. We are very happy that you had a comfortable time during your stay. On the other hand, I sincerely apologize for some problems that occurred at the time of check-in. However, I am very relieved to hear that the front desk staff was able to respond quickly and solve the problem. We are very encouraged to hear that you were satisfied with the service of the staff and the service in Chinese. I am very honored to hear that you will be able to use WELLSTAY Shinsekai Wakyo again next time. We look forward to your next stay. Thank you very much for your word of mouth. Best Regards, WELLSTAY Shinsekai Wakyo

Response from Property: Dear Guest,Thank you for choosing to stay at WELLSTAY Shinsekai Wakyo and for taking the time to provide us with your valuable feedback. We deeply regret to hear that your experience did not meet your expectations and we sincerely apologize for the various inconveniences you encountered during your stay.We are particularly sorry that we were unable to accommodate your request for a room away from the end of the hallway. As an automated check-in hotel, we strive to balance efficiency and guest preferences, and it is clear we fell short in this instance. Additionally, we apologize for the lack of staff presence and the inadequate performance of our laundry facilities. We understand these points greatly impact the comfort and convenience of your stay.Regarding the location, we strive to provide clear information on travel distances and accessibility in our listings and communications. Your feedback is invaluable and will be used to improve our services.Thank you once again for sharing your experience and helping us strive for better service.Best Regards,WELLSTAY Shinsekai Wakyo

Response from Property: Dear Guest,This time, we stayed in a room on the 11th floor with a large balcony where we could dry clothes. The view from the balcony was great, but unfortunately, there was a cemetery visible. The hotel's location is rather remote, and it's a bit of a walk to the MRT station; it takes about 10 minutes to walk to the nearest 7-ELEVEN. It's not a bustling area hotel. The room size is a good value for the price, it's considered large, but at night, even if I only leave the bathroom light on, it still shines on the bed's headboard. It's recommended to have a dim small light in the entrance area for better sleep. The room has a kitchen, microwave, induction cooker, and washing machine, which is very convenient.Thank you for sharing your valuable insights with us.Best Regards,WELLSTAY Shinsekai Wakyo