We had reservation but sadly not for our car, because I did not read the confirmation letter froma top to bottom where they said that they need double booking for car. We arrived and let our car on the street where you can enter the courtyard of hotel - which was empty from cars and started to check in. Some car wanted to drive in so we said that let us in the yard end then we continue our check in. Front desk personal was rude and sent us to find parking space some half of mile away. We are 64 years old - they did not suggest that we can put our luggage to our room and then go and find parkind space in foreign city, so we sat in our car and drove away to Poland where we found polite people and stayed a very pleasant night. P.S there was police sign in front dest -that in this city Ostrava is high criminality - so don´t go there! there are rude hotel personal too!