Hotels near Sandy Hill Park, Ottawa

Booked this hotel last minute as we had to stay one extra night in the city and it was really amazing! This is a hotel I would definitely go back! The lady at the counter was extremely nice and she spoke Portuguese! She was really happy to be able to speak with us in Portuguese and we were happy she spoke Portuguese! The hotel location is really good, downtown near the parliament, and the room was amazing! Really big and spacious studio with a kitchen and a living room. Bed was really comfortable but the sofa bed was not that good (as in all hotels). Toilet was big and had all the amenities. Breakfast was good and had eggs, bacon, fruits, cereals, fresh waffles, chia pudding, bread, … They have private parking at an extra fee but the entrance is really narrow. There’s also street parking around at a fee.

As a family of three, we really enjoyed our stay at the hotel, I definitely book again. Very close to shopping and highway 417. Hotel located in a very quiet area. I should thank Mr. Soheil at Reception who was very kind and helpful. Breakfast was also very good included hot/cold meals and fluits

Stayed for 1 night to go to a wedding. Amazingly friendly staff, very clean and the bed was so comfortable! Great stay!

Room cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd. We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers.. A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out. In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.

Great stay. Central location downtown. Comfortable bed and pillows. Felt relaxed and revitalized. Room as upgraded at check in by the receptionist so that was a bonus!

I had a 6:55 a.m. flight and planned to take the 5:30 a.m. hotel shuttle. When I asked at the reception beforehand, I was explicitly told that no reservation was required, so I relied on that information.However, the shuttle did not arrive until approximately 5:35 a.m. When it finally arrived, it was already completely full because it was carrying passengers from another hotel. As a result, I was unable to board the shuttle even though I had been waiting on time.This service failure caused extreme stress and forced me to urgently book an Uber to ensure I did not miss my flight. If reservations were required, or if the shuttle had limited capacity across multiple properties, guests should have been informed in advance.

Great hotel, great location and excellent front of house reception team with a warm welcome. Rooms are large but need a refurbishment as looking a tad worn and tatty. I understand that some refurbishment is in progress to the rooms and restaurant. Beware: our holding deposit had not been returned after we checked out on June. 11, even though there was no spend on the room. Even after 8 days, I cannot get my deposit returned - so recommend you insist on a return on checkout.

Pros: a parking lot with sufficient space (no need to book in advance). A shopping mall St Laurent is nearby. The breakfast is ok. There are 2 sockets and 2 USB-A outlet on each side of the bed. The staff are friendly in general. Cons: A bit far away from the tourist attractions downtown (around 10 minutes drive). The coffee from the in-room coffee machine was so-so. The air-conditioner was quite noisy. The TV in my room couldn't be turned off (It went off automatically after no-signal for a while anyway). There were some paper cups for coffee but no other glass / cups in the whole room even for brushing teeth so I had to use paper cups for brushing teeth (Is it considered environmental friendly?)

The hotel's location is quite convenient, close to most main attractions. The downside is that upon checking out, I was informed about an extra charge, which was annoying.

A particularly good check-in experience. The front desk is friendly. They can cook, which solves the embarrassment of not being able to find food on Christmas Eve. The air conditioner in the room is a bit loud. This is the only drawback.