Hampton Inn & Suites Overland Park South

The study was great. However the bed was very uncomfortable. It was very hard. I had to sleep on a chair the second night we were there. Staff were amazing! Breakfast was more than enough. Many options

Very nice place to stay and the staff was very friendly!

Clean, quiet, well staffed, well located and an above-average breakfast. Plenty of hot water and good pressure. The room could use a few more outlets for chargers and other electronics. Only two ice makers in the four-floor hotel were working. Bottom line: A pleasant three-night stay that I would likely do again.

Great, even I have late check-in, everything is fast and smooth.

Even though we had a short stay the experience was great!

Made reservation through *******; called 48 hours before originsl check in date and asked to change date to one day prior. ******* called hotel to ger approval and hotel gave it - received updated itinerary, etc. Check in on new, earlier date, front desk staff insisted the changes i made were not valid and that ******* had made an error by "not putting changes in their system", but with confirmation emails and new itineraries with the new date, clearly ******* did make those changes. Staff claimed ******* didnt call front desk, and then changed her story when I pointed out that i had been on the phone and heard ******* talking to the hotel - i heard them typing and say to ******* changes were "all set". Then stadf claimed she was the one who had received the call about changes that i had heard talking to *******, and denied telling them things were taken care of. When confronted about why she didnt immediately admit she knew of the change situation, she then claimed she had "forgotten" about the call feom ******* the day before. ******* did everything correctly and the hotel staff did not, and then lied repeatedly. Joked with other guests that they had "49 open rooms" but wouldnt change my PAID FOR reservation to that night. Canceled rest of weekend and drove 4 hours home in the middle of the night in frustration.

The hotel is very clean, reception desk evening staff very efficient and pleasant. I requested fragrance free - NO FEBREZE- room and my room was fine. The lack of two more stars is due to the very strong fragrance/chemical odor in the lobby. It is suffocating and likely a health risk for someone with chemical sensitivities.

Hotel was OK, but we had issues with getting our room cleaned. They clean every other day (I'm ok with that) but we checked in Thurs and had to beg to have our room cleaned on Sunday. We had to go to the front desk for fresh towels and we had to put our trashcan in the hallway to have it emptied. they have this weird policy where if you have your do not disturb sign on your door past 8 am your room doesn't get cleaned. Your other option is to NOT put it on the door and chance being walked in on while you are in the bathroom!! All to get fresh towels! We even spoke to the employee in the hallway to see if we were on the list for service that day(2 days after arrival)and when we returned in the eve to a dirty room, we had to go to the front desk for towels and to make sure were on the list for service the next day. We even double checked AGAIN with the employee servicing our hallway to make sure we were on the list and we were assures we were. Nope! We had to ask AGAIN and then sit in the lobby while they cleaned. Totally inconvenient! The asst. manager Tammy Claussen spoke with us and acted like it was our fault for keeping the do not disturb sign on the door past 8. Sorry! we're not here on business, I'm going to sleep in! Her customer service skills are non existent. Won't stay there again. There are too many other decent hotels in the surrounding area

Enjoyed the areas around this property.