marcgo9
November 5, 2024
THIS HOTEL PURPOSELY OVERBOOKS AND THEN SENDS OUSTED GUESTS TO THEIR OTHER, LESS DESIREABLE, BUG-RIDDEN, FILTHY, UNFRIENDLY OTHER LOCATION 5 MILES AWAY. BEWARE!!! Made the reservation for a two night stay days in advance. The hotel called me about 2 hours before check in on the day of my arrival while I was traveling to tell me that they did not have a room for me. They offered to send me to their "nearby" location on Nall Ave. When I told them this was disappointing because I specifically chose the Quivira location as it was close to where I needed to be, they made it seem like they were "doing me a favor" by offering a room at their other hotel, a 10 minute drive away. I had no other choice but to accept the room at the other location (the alternative was to sleep in the street with my family or spend time while I was driving to find another hotel on a Friday night). When I checked in at the Nall Ave. location, the front desk referenced that THIS HAPPENS A LOT. Guests are sent from Quivira to Nall Ave because Quivira overbooks. Seems like a big scam to me. If I had known they were overbooked earlier than 2 hours before check-in, I may have been able to find my own alternate accommodations close to where I wanted to be. By the time I was booted from my reservation, I was kind of stuck going with their plan of moving me to Nall Ave. Furthermore, the Nall location had bugs in the room and was overall poor quality, even for a discount hotel. We cancelled our 2nd night once we had time to the next day to find more suitable accommodations. Please do not give this shady business your money! Find another hotel.