Best Western Overland Park Hotel

This is my favorite hotel to stay in the area. I've stayed in many rooms in overland park on business trips and I always come here once I found it. Super reasonably priced, especially with the deals from agoda, the staff has their sh*t together. Its well run, clean, the rooms are spacious, but my favorite part: the hotel sits atop a hill with all east / west facing windows. the rooms are filled with natural sunlight at golden hour or in the morning depending on which side you get. Its super cozy. Hope this helps :)

We have stayed at this hotel previously 2 times and both stays were very good. However, this time we found the hotel under different management and there is a definite difference. The elevator was broken and we weren't informed of that nor could they put us on the first floor. My bad knees don't like stairs. We had to haul our suitcase up the stairs and no one offered to help. The room we were given had a smoke odor in the room and we complained. They said that they would come up then just hung up. We were moved to the suite which was better but the curtain in the room was duct taped to the wall. The linens were thread bare. The mattress was as hard as a rock and neither of us slept well that night. Breakfast was nowhere close to what it was previously. The only fruit was blacken bananas. No yogurt and a small quantity of eggs with no sausage or bacon. Dry cereal was available along with a pancake maker that made smallish thin cakes. We like the location as it is close to restaurants, gas station and freeway access. I should have known when the price dropped over last years price. Since we had been there before I never bothered with the reviews or I would have known why. So this is the last time to stay at this place.

The hotel is dirty, the elevator was broken, the mattresses were old and sunken in. The only positive I can say is the water pressure was strong. The employees were not helpful or pleasant in addition to the conditions.

This place was dirty, I found dirty socks, wrappers, the window curtain was rip, the bathroom curtain was dirty, dusty every where and it smelled bad. I wish I would have read the reviews before. They did not even have breakfast, they hand you over a bag with a muffin or a nasty sausage sandwich.

Worst hotel experience. I've stayed at some not so great hotels but this is beyond what I will ever stay at again. I must have been so overwhelmed from so many issues from the first step into the hotel room that I should have known better to even have stayed here. Here are the issues we had while our short stay here: ISSUE #1 - Elevators weren't working so had a work out carrying all of our stuff up the stairs while also toting a baby. And didn't look like they had been working for some time as the tape holding the paper "out of order" signs were worn and parts of it not even sticking anymore. ISSUE #2 - If traveling with an infant (6 mo.) wasn't already stressful enough, not having a safe place for them to sleep is terrifying. Staying here was a horrible decision. I called FOUR TIMES prior to the trip to verify they had a crib/pack and play for babies to sleep in. I was told "yes" each time. When we got to our room, there was no crib and was then told they never had any so they don't know why someone would have told us they did. They said they could move us to a double queen bed so that the baby can sleep on a bed. Talk about UNSAFE practices suggested by their management. If I had been told they didn't have them at any time when I called the four times, I would have figured out something to do or booked a different hotel that had a place for my baby to safely sleep. ISSUE #3 - So we tried to fix the situation. We went to the nearby Walmart to buy a pack and play (that we wouldn't have needed in the first place if we had been told they didn't have them) so that my screaming, overly tired baby could finally get some sleep and not roll or crawl off the bed. I asked the front desk to take the amount of the pack and play off our bill since they FAILED to tell us that there wasn't a place for our baby to sleep. Didn't want anymore or any less, just whatever it took to have a safe place for my baby to sleep. Guess it was too much to ask for the $87 off the bill. They said it was not their fault and that their solution of the baby sleeping on a bed would have solved the problem and it was on us to want to have it for the baby to sleep in. And they even told us to just return it back to Walmart when we checked out. Talk about sketchy management. ISSUE# 4 - Hallway smelled like Febreze was dumped over cat piss to mask the smell. ISSUE# 5 - the top white sheet over the blanket was turning yellow like it hadn't been washed in a while. ISSUE# 6 - As we were leaving, we noticed there was black mold on the ceiling hallway to the stairwell. Wished we would have noticed it before because we definitely wouldn't have made it past that and would have turned around immediately. ISSUE# 7 - We finally got home, started unpacking, started the laundry, and got ready for bed. My husband found a BED BUG on him!!! So after a stressful hotel stay, tiresome trip home, we had to spend more time deep cleaning everything. ISSUE# 8 - I called Best Western since

Elevators not working on the multiple days we were there. When we asked, differing explanations for cause and when it would be fixed. No explanation for why no pet friendly rooms on the first floor. Elevator not working became a bigger problem when having to carry our senior dog up and down the steps. Due to "full breakfast" in web description, expected a hot breakfast. Got a "grab and go" brown bag. No sign of the public areas (front entry, breakfast area, halls) being cleaned in the 3.5 days we were there. Partially used soap bar left in shower from previous guest. Non-skid mat off center in bathtub covering work needed. Stopper in toilet tank would not close. We adjusted the chain to stop the constant filling, felt cleaning staff or management should have handled as routine maintenance. Wi fi not secure on our equipment or on business center computer. Front desk staff speaking in foreign language to each other while serving customer (e.g. when experiencing problems in completing a front desk procedure). Building appears to have been a nice facility in the past. Staff and amenities do not live up to the standards of Best Western at this point. Good: AC worked, bed was comfortable, good shower pressure.

Broken elevators. Unclean conditions. Poor customer service. Lied to numerous times. Will never go back. Would not recommend this hotel to my worse enemy Reservation states full breakfast. None stay away

We decided to stay here due to traveling through South, we got there late about 11 PM and was leaving at 5 am ..The staff was so rude checking in so the stay were not pleasant at all. Since the staff was rude it was hard staying there.

Best Western Overland Park Hotel's staff were very friendly and helpful. Harry and Ted were awesome in how they worked with us especially when we had some scheduling conflicts from our agenda. Other staff were friendly as well and looked to see that our needs were met.