Centenary Motor Inn

Unfortunately I cant say anything positive about this property. Some back ground we were looking for a hotel that was central to the locations we were visiting and the location of the hotel fit that bill. We needed a property that was available for 8 nights also. We looked online and the property looked fine (images) and reviews from trip.com customers gave 4.7/5. We arrived at 8pm in torrential rain (weekend of floods in Brisbane). Upon checking in when trying to get into the room we had to shoulder bump the door to open it. Once in the room we noticed the bar fridge turned off. There was a trip hazard (floor lifting). The back of the door had a Drop bolt (where you slide it an can put a padlock to prevent opening). Further things we found . There was no blanket on the Double bed. The blanket on the single bed had multiple stains giving the impression it had not been washed for a while. According to the website there was supposed to be spare pillows. There were not. These may not seem that surmountable however they are beginning to accumulate. Due to the late hour of checking in ( and potential lack of availability of an alternative accommodation due to the Torrential rain and prepaying for eight days we opted to "suck it up" initially. The following morning we went out about 10 am and did not return to the property till 9pm. Upon return we found the room had not been serviced (From Trip.com website daily room servicing). Bed had not been made. Towels not replaced. The towels were still wet from a shower the previous night. This only added to the poor impression of the room from the previous night. As a result we decided to identify more issues in detail The following issues were also noted. (I have images to support these claims) Room itself had not be properly cleaned for months. - accumulated dust on top of air-conditioner. - pile of dust on cord for air-conditioner - Tiles in bathroom under sink had layer of dirt - Light fittings full of bugs Rooms were supposedly refurbished in 2016 - large cracks on wall near window in bathroom - smoke detector removed from room - Bathroom sink table edge paint unfinished. and badly stained. Images and info on trip.com were not representative of actual condition of room or hotel (potential for false advertising) - View from window on website showed lovely garden. Actual view was of a junkyard with corrugated iron sheets. broken vehicles (bus,Caravan etc) - Website stated a restaurant and bar - Actual - Restaurant not open and access to it was blocked by objects vacuum cleaners etc - Website showed clean drive ways etc. - actual - derelict appliances (fridges, washing machine, air-conditioners microwaves littered driveway beside rooms. - website listed facilities in room that were not provided Upon closer thought we contacted trip.com who did manage assist in cancelling our booking and facilitated a partial refund with the hotel for the remaining nights. When checking out, the manager admitted they failed to provide us with a sheet of paper which detail room cleaning process (blaming lack thereof on COVID). It stated that if we required room to be cleaned we had to contact reception (if manned) to organise a time when we would not be in room. IF we wanted towels changed we were to place them in a basket outside of room and new ones would be placed back in basket. (ironically if this process had been provided in the first instance and followed upon return to the room the fresh towels would have been soaked as the basket was out in open. Notwithstanding many other hotels do not have the same issues with servicing a room even with COVID around.

The fact you can have your pet stay is awesome!

I was staying in a family room with 2 teenagers and was woken at 2am with a dreadful fight going on outside the language that came out of the females mouth was disgusting they seemed to be in a permanent room. We were near the highway which was a concern about the noise but it was quiet to the fight I heard. All you ask when you are staying overnight is quite so you can sleep this didn’t happen. When i spoke to the manager about the incident the next morning they appeared not to care they already had my payment for the room.

The beds were not very comfortable. Even though we had booked for 3 people and the room slept 4 we only had 2 glasses and 2 coffee cups. There also needs to be a pest protection performed as there were a couple of small cockroaches. The people in the next room were noisy and the language was disgusting as there was an argument that escalated to the point where the owner had to intervene.

Smelled, door with kick mark in it- cobwebs, dusty smell- maybe air con needed cleaning- lots of junk outside- windows dirty- best thing was shower head and water pressure.

The whole place was run down. Only good things was the bed was comfortable and clean, thats it.

Friendly staff

Friendly and helpful reception staff. Room was clean but bathroom showing mould in shower recess and leaky handbasin tap. Good meal facilities in the room although utensils and crockery limited to tea and coffee making. Whilst non-smoking rooms, plenty of cigarette smoke drifted in to room from outside smokers which was unpleasant.

The room itself was great except for the sliding door out to the balcony was stuck and wouldn't open or close properly.