Family Hotel Pagus - All Inclusive

This was our third visit to this hotel. The first two visits were good, I can't say great, but this time it was awful. It seems to me that the hotel is currently going through a transitional phase, probably new management and thinking about what they actually want to do. The hotel is located a 7-minute walk from the city center, private parking in front of the hotel, which is paid 10 euros per day. Right next to the hotel is a beautiful pebble beach where you can rent sunbeds and umbrellas and even if you just use towels it's not bad at all. Upon arrival, a friendly receptionist gave us all the necessary information and services. Upon arrival in the room, the first shock - an unventilated room, no soap, a finger-thick dust under the furniture, a broken cot. Probably related to the fact that I met only 2 maids in the entire hotel. Despite of that rooms are spacious, the sea view is fantastic, you can see the entire Pag Bay. In the pictures, the furniture looks worse than it actually is. I admit - the bed is quite bad, the management should seriously consider refreshing that segment. Cots for children are not charged extra. Last time the food was solid. They bought me with things prepared for small children. A meat and fish menu and pasta were offered every day, so everyone could find something for themselves. The afternoon snack usually offered pizzas, burgers, hot sandwiches, snacks, unfortunately without fruit (fruit are abundant with main meals). Basic drinks, mostly from vending machines, not very good. Cocktails are a disaster. In the all inclusive option, all-day beverages are offered in the restaurant, while in the cafe within the hotel with additional charge. This time, the food was more student-style like we know it in canteens. Almost the same every day, can't say completely tasteless, but not at the level of a four-star hotel. Food that was not eaten the same day was prepared in a different form the following day. There are not enough staff to properly clean the seats, so the terrace furniture is often dirty with bird droppings. The salad is often uncleaned, this time I found a stone in one of the salads, which did not have a beneficial effect on my teeth. This time there were very few offers for small children to eat. In June, the hotel accepted trips of schoolchildren, often graduates, who were accommodated in regular accommodation next to all the rest of us with small children. Please don't get me wrong, I have nothing against children who came on a well-earned vacation or field school experience, but when you pay dearly for a vacation, it is unacceptable that you don't place a bunch of loud, enthusiastic children in a separate part of the hotel, or that you don't think about it at all. As a result, at night we heard running in the corridors, loud shouting and even experienced a visit from the teacher in the middle of the night looking for her students in our room (!?). Because of all the above, despite the nice weather,

I believe that this hotel has too low ratings for the service it provides. We were looking for a hotel with all inclusive service because of the small child we were traveling with. The hotel is located a 7-minute walk from the city center, private parking in front of the hotel, which is paid 10 euros per day. The staff at the reception are friendly, a little weak with the German language. The room is spacious, the sea view is fantastic, you can see the entire Pag Bay. In the pictures, the furniture looks worse than it actually is. I admit - the bed is quite bad, the management should seriously consider refreshing that segment. I admit that I didn't get much sleep. If you value peace, take a room on the 2nd floor, because on the 1st floor you usually hear the "elephants" walking above you, which is especially annoying at night. Cots for children are not charged extra. In the evening, a show program is performed on the terrace of the hotel by the restaurant, which you must take into account if you are traveling with small children - it is difficult to fall asleep, and for older children it is a fun end of the day. Right next to the hotel is a beautiful pebble beach where you can rent sunbeds and umbrellas, even if you use towels, it's not bad at all. There is animation for children, you can also leave children over 4 years old in the "game room" under the supervision of an animator. The food is solid. They bought me with things prepared for small children. A meat and fish menu and pasta are offered every day, so everyone can find something for themselves. The afternoon snack usually offers pizzas, burgers, hot sandwiches, snacks, unfortunately without fruit (which is abundant with the main meals). Basic drinks, mostly from vending machines. Cocktails a disaster. In the All inclusive option, all-day access is offered in the restaurant, while in the cafe within the hotel with additional charge. The staff - applause for the maids, they are kind and helpful, so don't forget to leave them a few euros. The staff in the restaurant are mostly friendly, so I won't spoil the impression with some girls who really don't know what tourism means and especially what it means traveling with a small child (yelling at you because you put soup on your child's plate at 18:58 because "dinner is at 19:00"). All in all a satisfying experience and we will definitely come back.

Friendly and professional stuff. Very delicious breakfast.

Life is too short for this hotel… Water coming in anywhere from air condition, bathroom and balcony are in bad shape. Most clammy breakfast in my life and what we ever have tried on any vacation. Due you self and your family a favor, never go there….

Went here for 5 nights all inclusive with my girlfriend, the location is stunning, beaches and water beautiful. Lots of nice bars and local food. However our stay with hotel pagas could of been better. Our park view was literally just a car park so we had to upgrade to a sea view. The breakfast options were pretty poor, lunch was good most days but yet dinner had a poor selection too, most of the meat was dry. Also you have to collect your own cutlery . No waiter service at all. The all inclusive drinks were pretty shocking, you have to pour your own drink from 4 bottles of spirits which did not taste good. Cheap nasty spirits, also no half pint or pint glasses to pour your own beer in to, only a silly plastic cup is allowed. Although plenty of proper glasses for the paying customers at the normal bar. It just felt like being all Inclusive we weren't important there or lower class. The snack bar open 1400 till 1600 consisted only of donuts and popcorn. I'll now go on to the room, fridge wasn't working, neither was the air conditioning or the towel rail. The duvet cover was split into 2 . Not even big enough for a child. No plug sockets in the room to charge anything so have to unplug the TV everytime you want to charge something. Overall the staff were very rude and not interested in customer service. The swimming pool is also at the other end of the hotel which is sectioned off, so you have to go up a floor and across through corridors of people's rooms to get access. Bar is one side of the hotel and swimming pool at the other which makes no sense. Also no staff ever to be seen in the spa facilities, how people pay for the spa is ridiculous. I've been all inclusive in lots of places and this was by far the worst.