Guest User
May 11, 2024
The front “Assistant Manager” and the white lady with white hair are absolutely disrespectful. The staff is horribly disrespectful and rude to their guests and have no training in costumer service. The shampoo in my room was filled up with water and was told to switch rooms or leave the room do to them changing mattresses but while just trying to explain my frustration with the confusion about me being under the impression I was already switch to a room with a new back the first time and they were rude, misunderstanding, had attitude and had the audacity to laugh and say? You need anything else, we’re busy??? DONT COME HERE! Worst front desk staff and management ever. They indeed switched out my mattress; in doing so I had no clue how long they were in the room but left a pack cigarettes in my room( I don’t smoke) and left pee in the toilet,I said what I said and your previous rates speak for themselves worst hotel in Everett area.