Palau Green Village

We spent a week at Palau Green Village as a family with one 4-year-old. We loved the location of this residence and the overall ambience. The sand/pebbles beach was just a 2 minute walk through a cute pine forest away. Also, the residence has a nice café/bar with excellent drinks (we got a Sardinian style Gin Tonic with herbs- it was amazing!) and the staff was very friendly and helpful. The pool was in the center of our apartment complex.The apartment itself is well-equipped and it was clean. However, (and this is why I give 4 stars), we found the communication of what was expected of guests should be improved. A couple of things: 1.) we booked through a third party which had some information differently than their policy. For instance, we were told check-out is at 10 AM but when we arrived they told us check out is at 9 am. Also, certain fees were not disclosed to us ahead of time. We needed to give a 100€ security deposit in cash only. It’s the hotel’s responsibility to regularly update their website and partner information to make sure the information is accurate. It seemed a bit sketchy at first. 2.) There is a hefty cleaning fee of $80, yet we were not told that we had to bring out our own trash at departure, let alone where to dispose it. Also, the kitchenette is not included in the cleaning fee. If the kitchenette seems dirty, they will take $50 from your security deposit. 3.) check-out is at 9 am sharp- but the reception does not open till 9 am (in our case it opened at 9:15 am. You need to be there to receive your security deposit back, so we couldn’t just leave the key in a key box. 4.) reception/café hours: the reception hours fit the overall Italian way of life, that is, they were closed between 1-4 pm, leaving their hours to 9am to 1 pm and 4pm to 8 pm. This is a bit tricky for travelers, especially since most flights from Olbia arrive in the early afternoon or late in the evening.

Weere just back after 8 nights in the palau green village .we had a fantastic time the stsff were really friendly and helpful so much so that they made you feel at home straight away.special mention to marina and tanya.the apartments are great and very good value.being centrally located

The only negative thing I can say about the hotel is that the price that was announced on the Internet was not the real price for two nights, I was charged 80 euros for cleaning. I don't think it's fair not to announce the final price, pretty mean of you. When you go to the store to buy bread, the price is announced, and if you don't have the money, they won't give you bread, right? I don't like being cheated on this way. Hopefully more people will see my comment and consider if they want to book there . I would not recommend you to anyone. I feel sorry for the staff working there, they are very nice and the bosses are crooks.