The hotel was very busy with a business convention and staff looked and acted overwhelmed. The room was fine , on the small side and the bed was horrible . hard and almost on the floor. we barely slept the night before our flight and were told they were too busy to get us more pillows as the only provided 1 extra ( 3 total ) for 2 people. the 24/7 airport shuttle was great. staff should be careful speaking about guests in Italian as this guest understood what they were saying ( annoyed that they had to take us to the airport at 3:30 am).