Holiday Inn Express Palestine

I have stayed here several times. I like the location.

So at check in I noticed the room needs alot of updating. It had a smell the carpet has alot of stains and like an hour later we noticed roaches in the bathroom. We had to pack everything up and pick everything up off the floor to make sure we didn't take any back with us. Needless to say I've stayed in alot of hotels and this is the worst experience I've ever had. I figured for as much as the room cost it should be semi decent. Not the case.

Clean room with comfy bed!

Very refreshing

The front in person’s it’s so friendly, it’s really god stared

Staff was out of this world friendly and helpful. I have not seen this kind of customer services in years :) The most enjoyable stay in any hotel i've been in, in many years as well.. I will be staying here again and again when i'm in town.

The staff were great. The breakfast ladies were very kind!

It’s convenient to the Palestine Railroad Depot/Polar Express. One plus that is not mentioned in the property description, there is a tram style bus that has a daily shuttle for departures/returns of the train. The staff in all departments seemed friendly and available. The breakfast was excellent and they use the automatic pancake maker. Beds were good and the rooms were clean. The minuses: carpet and furniture were very dated. There obvious holes and damaged walls with amateurish repairs. Smoking is not allowed in the pool area. Ice is only available on the first floor. It took 5 days before the damage/incidental surcharge was credited back to my card.

Very clean hotel, pool was nice, friendly staff. Breakfast was quite nice.