Best Western Palestine Inn

the best people the best buildings the cleanest rooms

I was really surprised how clean the room was and smelt so good. The only problem was a leak with the shower head, but overall it was nice.

The room smelled so bad of pot it was hard to breath

the manager is warm, personable, on top of game with great staff

Staff was great; maintenance was nonexistent. Health and safety code violations galore. I would be surprised if it passed its annual safety inspection, and would be interested to know who conducted it with Palestine FD/City of Palestine.

Rented a room for 2 nights. We arrived late like almost midnight. We get in the bathroom didn’t look like it had been swept or mopped there was hair all over the floor. The toilet didn’t flush since it was late we waited til the morning to let them know. We called up there twice in the morning got back to the room still not fixed. I went to the office asked if I could use the restroom and the lady was rude. She said do you not have one in your room? To which I responded I do and the toilet isn’t flushing and we have called it in. Her attitude totally changed. We leave and come back again pretty late, still not working so I go back to the front and demand another room. The young man working didn’t understand what was going on. I had to explain that the toilet wasn’t flushing and I needed another room. He gives me keys to another room. At this point we are exhausted. In the morning I go ask for a late checkout and he says 11:00 which is normal checkout time. I leave a number for the manager to call me back because I was extremely upset about the whole situation for a refund for a night, a discount something and no call received!

Checking in was easy. Room wasn’t clean. Didn’t have toilet paper in room at all. Had to go ask front desk for some. Bathroom was dirty. Wash cloths were stained and nasty. Carpet in room dirty. This was a last resort as other hotels were booked.

Not enough towels in the room for 4 people. But the beds were very comfortable.

Was water and hair in the shower still and there was also trash in the can when we arrived. Comforter had a stain. Was one of the nastiest hotels I have ever stayed in. Will not be back!