Guest User
January 31, 2024
I recently spent three nights at this hotel as part of a large group. The location is great, the rooms were a burnished old-school charm in need of maintenance, although they were very clean. There were no outlets by the work station, the closet doors would not close completely, the wooden window blinds in the bedroom and living area were broken, and our shower ranged from cool to lukewarm (never hot). Several other guests in our party had issues with their rooms as well. One had barking dogs next door all night long, another had an air conditioning unit that was either “on” (freezing) or “off” (hot), and another could not turn off the closet light. Where this hotel really falls short for an alleged luxury property, however, is in the service. Breakfast service in the restaurant was completely disorganized. It took multiple requests to get items like a side of butter, orders were forgotten, and servers were dismissive (with the exception of Dylan, who was amazing). Figuring out the billing was a significant ordeal for the staff each day. Cocktails were served without napkins and dripped all over. We scheduled the complimentary boat ride at the front desk and several hours later received a call that the boat was not actually available during our scheduled time. (The ride itself was super fun and the two employees on the boat were wonderful.) While the hotel did not mention it, I will; if you have any elderly or impaired travelers, there is no on-ramp to board or disembark from the boat. At this price point, we expected excellent service and fully functional rooms. With a few exceptions, both were sorely lacking.