Hilton Aruba Caribbean Resort & Casino

We were aware that there would be construction around the hotel while Hilton expands, and for the most part it wasn’t an issue. The disappointment was that only one of two pools was open, meaning that sometimes it was hard to find seating around the pool area. Beach loungers were easy to book and a selection of them were free each day. Palm beach is really beautiful and it was nice to have it so accessible to the hotel. On the whole, service at the hotel was great, there were a couple of staff members who were potentially having a bad day but generally Aruban’s are extremely friendly. Violet, was in charge of cleaning our room throughout our stay and she was just lovely! Although not the hotel’s fault, I was told at Che k-in that there was an extra resort charge each day. Trip.com said there would be a small government tax. But mentioned nothing about the resort fee. The government tax was also more than trip.com stated on our booking confirmation.

We loved our stay at Hilton Aruba and we cannot wait to come back next year!

The location is perfect

We had been to this Hilton many times and are familiar with the property. However, this time we got an upgrade to a suite and that was super cool! It was fabulous and super spacious. All of the people are always so helpful and happy to help you. You can never go wrong with the Hilton Aruba it’s first class service and one of the private beach areas still around with out all the commercial Watersport businesses on the beach property. This Hilton is totally relaxing and beautiful!!

This was an amazon getaway for our anniversary trip! White beaches, great sunsets and a constant breeze that kept the heat at bay. They have three pools and an area sectioned off to swim in the ocean. Staff were attentive, friendly and hospitable. Overall great experience!

Positives: - location - directly across the street from nice restaurants and shops - beach was clean, quiet and easy to access - room was quiet and comfortable - beautiful guest shop and nice cafe/market for coffee, pastries, gelato and snacks, etc. Negatives: - Overpriced for the amenities offered - no robe; slippers or toiletries. Still not sure what the resort fee was for. - one of the two pools was closed and the workout center was closed for two of my four day stay - Kids everywhere! Since there was only one pool available, it was full of kids playing with water toys and floaties - You have to claim your pool chair no later than 7:30/ 8am or you’ll be out of luck with no where to sit. - Food was below average and pricey. A burger, fish tacos, appetizer spring rolls and one cocktail was $98 w/ tip. Steak nachos at the pool…$28. Much better food options off site. Overall it was ok…but for almost $1k per night and the Hilton brand, I would’ve liked better food and more amenities. -

Please be very careful if choosing this hotel. Our experience started off poorly. When we arrived at the hotel we were a few hours later then our expected time due to a security issue that closed the Aruba airport for hours. Upon checking into the hotel we were assigned a room with two double beds not the king size bed that was on our reservation. The front desk clerk did not want to correct this issue, stating that the hotel was fully booked. At one point we were informed that the reason was because we booked from a third party (travel agent) another reason was that we were not Hilton members, (which was not true because we have a Hilton member number). We also talked to other guests who booked directly through Hilton and had similar issues. It took two days and a lot of stress to be moved to another room. Things went from bad to worse being that the next room the mattress was as hard as cement and the view looked like a third world country under attack. There is a lot of construction going on in this hotel. One pool was completely closed. So after a few restless nights we went to the manager Germaine who did her best to move us away from the construction area with a slightly more comfortable bed. During our 9 day stay we had to change rooms three times. This was not acceptable. Germaine was the most professional and caring employee we met at the front desk. No vacation should ever be this stressful. I do want to mention that the location of this hotel is great. The breakfast staff, beach/pool staff, and housekeeping staff were excellent. The front desk employees are in need of some intense training.