Peppers Beach Club & Spa Palm Cove

Service was consistent each day, pool and bar facilities were excellent. Staff were very nice in all interactions.

Nicely appointed and well equipped room overlooking the rainforest lagoon pool, with a spa bath on the balcony. The main swimming pool area is fantastic, with a beach area and a swim up bar. There's also a separate warm pool and spa. Plenty of sunbeds to cater for everyone in a busy period.

We stayed at Palm Cove for 2 days to attend a memorial service. Service was nicely casual and friendly. The buffet breakfast was very good, with different choices each morning. The breakfast chef took the trouble to engage with us during the busy breakfast time. Unfortunately there was no barista coffee included. Gym was well equipped.

A short overnight stay at Peppers Palm Cove in a lovely clean garden view apartment. The apartment had all the necessary things you need. The pool areas are lovely but crowded & no loungers which was very disappointing with people coming early and reserving the seats then spending no time there. In saying that I don't know how the management can change this perhaps a second row of loungers behind the the first. The included breakfast was very good and a pleasant surprise. Overall a great stay.

Peppers Beach Club Resort has an exceptional location the pools exceptional. The Included breakfast at La Mesa the resort restaurant was very good my wife & I enjoyed our stay very much. I would do laps at 6am then cross the road from the resort at the beach in a safe netted off area with a maned lifeguard tower fantastic location surrounded by wonderful restaurants something for everyone. Thanks you Daniel for looking after our accommodation request the staff always welling to assist. We would definitely stay here again 🌟🌟🌟

Positives- great staff, pools are lovely. Lovely location Cons- the room we stayed in was looking tired at best. Mould smell in kitchen cabinets, peeling paint, water damaged particle board in kitchen and laundry, rusty clothes baskets in wardrobe along with a rusty safe with no key and looked 20 years old. I wouldn’t recommend staying with peppers until the resort is renovated

Now this is ‘the place’ a must to visit and stay. Just imagine sitting by a tropical lagoon pool with beach, sun lounges, longe tunes and an awesome pool bar. This is my heaven! The vibe is vacation, relaxation and excitement all in one. Located directly opposite the beach in the most relaxing tropical vibe town. The staff are super friendly, and make you feel right at home. This is our 3rd visit to this property. We booked the spa penthouse suites looking over the main lagoon pool, the rooms were comfortable, clean and quiet. The bed and pillows were comfortable, the soap products smell nice. Out of all the places I have visited around the world this one is high on my favourites list because of the lagoon pool, It’s also another awesome Accor property. I am super keen to come back soon.

My husband and I first stayed at Peppers Palm Cove during our honeymoon and we recently returned to celebrate our 20th wedding anniversary. As Gold Accor members and Accor Plus members we were really looking forward to the stay but unfortunately it was disappointing. Prior to arrival we emailed the property requesting early check in which is a benefit offered to Gold members. We arrived at 11am and while we didn't expect the room to be ready immediately it was disappointing that we had to wait three hours despite the resort not appearing to be full. The first room we were given had a view of an overgrown tree from the balcony and swamp/wetland area on the other side which did not match the room images shown on the Accor website. The interior was also slightly different. After raising this with staff we were moved to different room which resulted in a partial pool view. Overall, there didn't seem to be any priority or recognition of our Gold status. A warning for guests staying on the left side of the resort. The wetland next door means there is significant wildlife noise overnight (frogs, ducks and birds). Louvres in the bathroom rather than a sliding window panel did nothing to dampen the noise. Our sleep was repeatedly interrupted, and we actually left feeling more tired than when we arrived. Breakfast was average at best. Small details were missing that would improve the experience such as salt and pepper grinders, hollandaise sauce for the poached eggs, muffins and bagels. We had just spent four days at Peppers Beach Club Port Douglas and even though their buffet was smaller they included the small things to make the overall breakfast experience much better. Initially we thought the issues may have been due to a power failure early morning but the following day was no better. We ended up skipping breakfast on the final day and ate elsewhere. Service at the pool bar was slow taking upwards of 15 minutes to get a drink, and it really needs two staff members to properly cover both sides of the bar area. A QR code for ordering by phone from each pool lounge chair would have made ordering food more efficient and reduced the congestion at the pool bar. Our package included restaurant vouchers to La Mesa restaurant. We waited around 1.5 hours for a table even though the restaurant was only half full. When we returned later most tables were still empty so we couldn't understand why we had to wait so long. If we didn't have the vouchers we would have gone to another restaurant. Unfortunately our meal was interrupted by a fire alarm. The only real positive from the evening was that the food itself was very good. The lagoon pool was closed for part of our short stay which was disappointing and there are not enough umbrellas around the pool area to provide shade. The resort grounds appeared grimy and unloved in places - certainly not at the level expected of a 5-star resort. All of these issues added up to make our stay disappointing and underwhe