Marriott's Desert Springs Villas I

It’s a very beautiful resort. The room was enough room for a family. We had full kitchen to prepare meals for the kids. The patio opened to a nice pond snd golf course. The pools were kept clean and there were plenty of lounge chairs and umbrellas for the guests. We had a great time. 😎👍

Wonderfull !!!

I did not like my room, as I need to change it to a different room because of the balcony was very dark terrible looking we received a handicapped room which we did not like at all, but we took it in order not to start a problem. Also the issue of not being able to have a late check out they denied us they were not so friendly. I would not stay there again never.

ust now on Google This is our first time visiting the marriot villas 1. I am a Bonvoy Gold elite member and I have stayed at many Marriot family resorts and hotels. From the moment we arrived the service has been terrible. I would lean towards saying this is more of a 3 star property with a 1 star for service. We were first Checked in by a very unfriendly lady at receptionist wanted to put us in a room off the main highway, to which I declined. She “ accommodated me by putting us in a room still far from where I wanted to be and we would have to wait another 2 hours until it was ready. So we needed to wait until 4:30, which is 30 after the check in time stated on the marriot bonvoy app upon booking. We finally got our room just at 4:30, and I walked in it was not as described on the application. The application is a direct connection to marriot Bonvoy and should be displaying accurate information on it. The rooms are actually not connected at all. They are seperate lock off rooms. I booked thinking we could be with our young children in the unit together. It’s very inconvenient to be with your children and keep them in an entirely separate locked off room. When I contacted guest services they simple said it’s not their responsibility to ensure the marriot app has the same information displayed on their website. Are they not the same thing? Convoy app should directly reflect what is displayed online. You can’t expect customer who book using the app always to double check to make sure the online description matches. How is that supposed to help me? Like I said the app needs to be and should be cohesive! My feedback is not only for the lack of information displayed on the app but when they attempted to fix it they told me I had to contact the other villas II myself as they are seperate!! I mean talk about the fabulous customer service! We decided to make the situation work because the other option they found for me after I argued that it shouldn’t be my responsibility they got back to me with an option which I said yes to on another property but failed to mention that the room configuration would be different and there wasn’t the same number of beds in the other room and it was smaller. Great so now I’m getting a smaller soon with fewer beds, paying close to $700 for 2 nights and im Getting the worst service ever!! On top of the poor first impression when I contacted service for a thicker blanket for the couch bed they said they didn’t have any. How is that possible? They have a couch bed for use and it’s supposed to be a 4 star hotel. How are blankets not available not to mention the beds were uncomfortable and the pillows were awful. If you like your usual marriot experience this will not be it. Resort concierge? What a joke! In addition the pool service never once asked if I needed service. They walked around not helping. When I contacted customer service to request a later checkout you would think that due to all the trouble we experience here

Beautiful property! Helpful and friendly staff!

Everything is perfect