La Serena Villas, A Kirkwood Collection Hotel

I don't understand why this hotel is so expensive for 900 dollars a night, the pool service is slow because they only have 1 person serving, Patty and Erick were very good but there were too many people for their capacity. the pool is small but ok The rooms are spacious but the patio they show in the photos is much smaller. You can hear everything, the walls of the room immediately everything could be heard. Housekeeping started cleaning the outside room very early making noise. a lot of sun enters the rooms. the curtains are not enough. The service at Azucar restaurant is very poor. They didn't offer us anything, neither bread nor cutlery until they served the dish. I wouldn't even go back to the restaurant, let alone the hotel. It has no worthwhile facilities. I asked for pillows for the bed and it took them 1 hour to deliver them. They did give early checkin but the truth is that that doesn't make up for it. The hotel does not have good service. Oh and lastly I forgot a bodysuit in bed. They haven't contacted me to tell me they found it.

Our visit exceeded all expectations. Staff, accommodations and all amenities were outstanding. Great location, and just a beautiful property. We enjoyed the onsite restaurant, spa and grounds. It doesn't get any better than this for downtown Palm Springs.

A great property managed very well in the desert!

The room we stayed in had a problem with sewer and had to be moved to a lower accommodation due to horrible smell. There was no genuine attempt to compensate us for the inconvenience or bad experience. The place itself was quiet and cute but disappointing with their customer service.

We have enjoyed visiting this property in Palm Springs many times over the past few years. I am sorry to say we will not be returning to La Serenata on our next visit due to the new owners lack of interest and care in keeping this beautiful property up to its former standard of excellence. I'll start with the room, our villa on the most recent stay had a leak under the counter sink, a leaky shower head, and the thermostat was not functioning for either warmth or cooling. The pool is beautiful to look but it was too cold for a swim. There is no one to help at the pool or spa area. The rooftop restaurant is lovely for a drink however the menu has not changed in the past year. Gone are the day of the hand delivered lovely breakfast basket filled with delicious goodies and replaced now with a flimsy canvas bag with store bought pastry, a sad apple, and a carton of yogurt. The reduced staff is working hard and doing their best under the new management. However, this is a huge disappointment to all loyal and now former guests who feel obligated to write this review.

Magical!! Such a wonderful team, Alexandra our checkin hostess made the experience perfection! The villa was very comfortable abd beautifully appointed.

Great downtown location off the beaten path with an easy walk to EVERYTHING. Beautiful property with a gorgeous pool and spa area. Shout out to Jose, the food and beverage manager, for making our stay so lovely every day! The food and cocktails are delicious. Shout out to the manager Alexandra for doing all that she could within her ability to make our stay as lovely as possible. Alexandra was a kind and empathetic person working with only a few staff members that were ill-trained. As previous reviews state, this property is indeed short staffed, in need of touch up paint, lots of maintenance (including leaky faucets, leaky shower that spilled in the bathroom and the rickety bicycles) and the rooms need a MAJOR deep clean. I will keep to myself what I saw when I went to plug my cell phone charger in behind the nightstand, yuck! When housekeeping comes daily, thank you, however they don’t replace dirty dishes or dirty towels & wash clothes. The bed is made, period. This said, nothing about the bed was luxurious. The breakfast basket is simply dismal with unripe fruit, cheap sugar-free Dannon yogurt and a thawing out muffin. This said, we only received it once. We were asked if we wanted it daily and we said ok but we never received it after day one. They may as well not offer this and give a voucher for breakfast at their restaurant. Reception texts us about housekeeping and breakfast but does not respond or follow through. There is indeed a new nightclub across the street, Reform, and the patron’s after-party occur in its parking lot waking you at 2 in the morning making you feel like you’re in a nightmare. The hotels and residences in the area are working on a solution with the club. 1st night we had to call the police because we couldn’t find the overnight security that was supposedly here. The two subsequent nights this didn’t occur. In all, this was a 3 star experience with the POTENTIAL of being 5. Per the staff, it was 5 stars before it sold to a new group losing most of its staff, that’s telling. It seems that this new group is letting this property slip, what a shame. I strongly suggest hiring a consultant to bring you back to 5 stars. I did contact management after our visit to give them feedback, but they were not interested. If they drop the price from 800+/night to 250 this would be commensurate with the overall experience.

the hotel was quiet, romantic, and the little private walled courtyard with outdooor tub and fire pit was really nice. premium furniture, most comfortable bed! great linens, a really large shower. walking distance from the main street fir shopping and food. 4-10 minute drive from multiple beautiful hikes. office staff was very friendly!

Nice location but they need to provide slippers, better tasting Keurig cups, and more variety in the complimentary breakfast. They also need to fix the water pressure in the shower.