To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(108)
Positive reviews(29)
Reviews with photos/video(4)
Awesome stay(7)
Awesome rooms(6)
Friendly owner(6)
Negative reviews(1)
Guest User
King Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 16, 2024
Good to stay
Laylayu
King Room
Stayed in Oct 2024
Business travelers
2 review
3.7/5
Posted on Oct 15, 2024
The room facilities are outdated. The bathroom and room size are good. The swimming pool is small and the gym is relatively large. However, you can share the larger swimming pool and dining room of the Sheraton next to it.
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Guest User
King Room
Stayed in Sep 2024
Business travelers
15 review
4.2/5
Very Good
Posted on Oct 1, 2024
To be honest, it is different from the general Westin. The hotel looks a bit rustic from the outside, the room is OK, the breakfast has few varieties, and the overall price-performance ratio is average. Of course, it is understandable that every inch of land near Paluto is expensive.
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Guest User
Two Double Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The room is quite spacious, the service attitude is good, but the room was cleaned too late and the workers went off work. There is free bottled water downstairs, which is the only hotel that provides water during the whole trip. Thumbs up 👍 There is also a kettle for supply, which is a must for Chinese stomachs to drink hot water. In short, I had a good experience staying for three days. It is very close to Stanford, and there is a community center next to the supermarket, which is very convenient. It is very comfortable to walk there.
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Huositelilongji
Two Double Room
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 14, 2024
The most expensive hotel I stayed in during my entire trip to the US West Coast
Breakfast was $23, not bad;
Free water is available at the front desk;
You can ask for an electric kettle and toothbrush at the front desk, but the toothbrush is not good, with hard bristles and soft handles;
The room is also big enough, and it is free for two adults and two children.
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Guest User
King Room
Stayed in Jul 2024
Family
11 review
4.1/5
Very Good
Posted on Oct 5, 2024
The room was OK, I remember it a little too long ago. The main reason was that the Wood next door was out of rooms, so I went to Westin temporarily. The bed was more comfortable, the room was higher than Wood, and it was not so depressing.
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Guest User
King Suite with Sofa Bed and Fireplace
Stayed in Jul 2024
Family
42 review
1.0/5
Posted on Jul 22, 2024
This is a hotel that is seriously inconsistent with the publicity and reviews. As for the star standard, I don't know how it was rated. Although it does sell at the price of a star hotel, in fact, it is only at the level of Home Inn in China, not even as good as Atour.
First of all, the first picture of the hotel's exterior on the homepage has nothing to do with the hotel. Its appearance is just an extremely ordinary small building with a very small area. There is no public space and parking lot. There is no elevator to the underground parking lot. The luggage needs to be brought up from the basement by yourself. There is no concierge or doorman, and the so-called Chinese service is even better.
Secondly, the space is extremely narrow, the corridor is only 1.2 meters wide, and it is like a maze, which is very inconvenient. The lobby is extremely small, and the swimming pool is extremely small, but it is better than nothing.
Once again, the rooms with damaged facilities are still sold. When we just checked into our room, we found that the toilet was clogged and dirty. However, after negotiating with the front desk, they just said it was up to you. It was impossible to change rooms. They could only unclog the toilet for you. So a worker went in with a leather bucket and fiddled with it for a long time. After that, none of us dared to use it again. As for apologies, the hotel did not apologize at all. They did not feel embarrassed at all.
I stayed in more than ten hotels during my vacation in the United States this time. This is one of the most incredible hotels for me, because it looks very high-end from the publicity of Ctrip, but in fact, the quality of hotel facilities, personnel services, work processes, etc. is extremely low and incomprehensible.
The only advantage I can think of: the quality of the disposable slippers in the room is worthy of its so-called star rating.
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Guest User
Two Double Room
Stayed in Jul 2024
Family
6 review
4.5/5
Great
Posted on Jul 17, 2024
I didn't expect much, but the exceptions made sense. It's a rare online service in Palo Alto. Good.
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Jingxi699
1 Bedroom Suite,1 King,Sofa Bed,High Floor
Stayed in Jun 2024
Family
28 review
4.8/5
Amazing
Posted on Jul 3, 2024
The hotel stay experience is very good, the service is considerate and thoughtful, and the facilities are complete and comfortable!
2. The hotel is in a prime location, and the surrounding transportation, shopping and dining are very convenient, making it an ideal choice for travel!
3. The hotel rooms are very spacious and bright, with new equipment and facilities, clean and tidy, comfortable and pleasant!
4. The hotel staff has a very good service attitude, warm and thoughtful, which makes us feel very relieved and satisfied!
5. The hotel's breakfast is rich and varied, and the taste is very good, which makes us very satisfied and happy!
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6. The environment of the hotel is very quiet and beautiful, which makes people feel very relaxed. It is a good place for vacation and leisure!
7. The hotel's sanitation and cleaning are very good, and every corner is clean and tidy, which makes people feel very comfortable and at ease!
8. The hotel's facilities are very complete, especially the swimming pool, gym, SPA, restaurant, etc., which makes people feel very satisfied!
9. The hotel's service attitude is very professional and friendly, making us feel at home, very grateful!
10. The price of the hotel is very affordable, with a high cost performance, and it is worth recommending and staying again and again!
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1. This is a very perfect hotel, everything is excellent.
2. The hotel's service is very thoughtful and makes people feel like home.
3. I am very satisfied with the cleanliness here, every corner is spotless.
4. The hotel's restaurant is also excellent, and the food is of high standard.
5. This is a luxury hotel that is worth staying in, and the decoration is very tasteful.
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6. The hotel is well-equipped, and the supporting facilities such as swimming pool and gym are also very good.
7. The hotel staff is very polite and gives a great first impression.
8. The hotel is in a great location and is very convenient to go anywhere.
9. I like the bed here very much, it is very comfortable.
10. The hotel rooms are beautifully designed, with good air circulation and good lighting.
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1. The service is impeccable. The hotel staff are very warm and friendly, and will communicate with you and solve your problems in fluent English. From the front desk to the room service staff, everyone has shown the best professionalism and etiquette.
2. The environment is elegant and comfortable. Each room has a unique style and decoration, making you feel like you are in a luxurious home. The interior of the hotel is simple and atmospheric, giving people a beautiful enjoyment.
3. Excellent location. The hotel is located in the business district in the city center, with convenient transportation and shopping. It is only a few minutes' walk to nearby attractions and sightseeing spots.
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4. Security. You can get complete protection in the hotel because there are security guards in the hotel to protect your safety and property 24 hours a day.
5. Complete facilities. The hotel has a variety of facilities and services such as gyms, swimming pools, spas and restaurants. Any needs for climbing or playing can be met.
6. Cleanliness and hygiene. The hotel's cleaning and sanitation work is excellent. There are special cleaning staff to clean your room every day, so that you can feel the clean environment.
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Service: Very good
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Guest User
Two Double Room
Stayed in Jul 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jul 15, 2024
The room is big
Environment: very clean
Service: very good
Hygiene: very good
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Jingjingdexiliu
Two Double Room
Stayed in Mar 2024
Couples
82 review
5.0/5
Outstanding
Posted on Mar 30, 2024
The hotel is in a good location, with underground parking, which seems to be $10 a day. I checked in a little early, and it was done quickly, with good service. There are places to eat and drink nearby, and you can walk there. For shopping, it's very close to Uncle ** and Monkey Father and Son. It's right next to Stanford.
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Anonymous User
Top Floor Two Double Suite
Stayed in Jul 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Oct 4, 2024
Close to Stanford University, cost-effective
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Guest User
Two Double Room
Stayed in Jan 2024
Family
9 review
5.0/5
Outstanding
Posted on Feb 5, 2024
The room is clean and tidy, and the service is attentive
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Auntie Ivy
King Room
Stayed in Nov 2023
Family
35 review
5.0/5
Outstanding
Posted on Jan 9, 2024
Super comfortable hotel near Stanford perfect quality