Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel

Excellent room condition

I like this hotel. Great location. Friendly staff. comfortable beds. Breakfast options are good and done well. Will stay here again.

Very clean and modern. Really good restaurant and staff was also very professional and friendly.

Clean, nice gym and good service.

This hotel was very nice. The staff was great, especially Sharon. She took care of me and my large family. The restaurant was a little pricey, but the food was excellent. I will definitely be staying here again.

Absolutely BRUTAL - stayed there in September for a football game. Rented a car for one day to see the Golden Gate Bridge. Was to return the car the following day on our way to football gave our keys to the front desk after parking in valet. The hotel gave our keys to the valet driver and the driver moved our car to the parking lot. The following morning we used their app to request our car. We then went outside and waited for the car. We asked the valet three times about our vehicle and we’re told to be patient. Almost 40 minutes passed before we were told they lost our car keys! We were then told to take an Uber and they would reimburse us for the extra day of the rental We paid almost $90 for an Uber and went on our way. Over an hour late for the game by this point The following day we texted the valet manager to ask if the keys were located - we received no response - we called the front desk who stated they still couldn’t find them and that they would have the valet manager call. Almost 2 hours later we finally heard from him and he was no help - he told us to call the rental company and deal with them. He said everytime they lose keys they just tow the vehicle and that they would pay for the new key and any additional charges We spent over 2 hours on the phone with enterprise arranging a tow truck and paying the extra charges It has been over a month and he just dodges our calls to be reimbursed the $900 in extra charges. Horrible company