Guest User
April 14, 2024
This trip was an absolute disaster. The staff members were insanely rude and not helpful. From the moment we arrived until we checked out, the experience was intolerable. Our room was dirty and outdated. Upon our arrival, the parking attendant treated us like criminals (four married women and a pregnant woman) because we had two parking passes. The check in process was chaotic and when we asked for help, they were rude. The rules were shoved down your throat. I love that they had strict security and it made us feel safe, but it was TOO much. When we tried to check out, they acted like we were stealing the luggage dolly. They asked for an ID which is okay, but there was no need to aggressively lock the dollies in front of us. I will never be back and would never recommend this hotel to anyone.