Sortis Hotel, Spa & Casino, Autograph Collection

I came to Panama on a solo trip and I’m glad I chose this hotel. It’s very convenient and safe. With many dining options to choose from, the spa on property was amazing. The pool was great the staff are extremely helpful. When I come back to Panama, I’ll be staying here again!

This hotel is worn out and is no longer seeing it glory days. The cleanliness and maintenance was a big issue for me. The bathroom was dirty with mold in the shower. At check-in, the table tops were all dusty and had dirt built up on it. I had to call to have it cleaned as soon as I got into the room. The curtains rods were broken making it difficult to open the curtains. Sockets had no power. Lamp shade was stained… along with the white chairs in the spa. I had an ongoing issue with getting small towels. Everyday they would remove the used towels and not replace them. On the 2nd day, I requested more towels just in case they don’t replace one… I would still have more…. Next day, they took every small towel including the extras out of my room. This happened 3 days in a row and finally stopped because I escalated this to the front desk manager. Overall, I was extremely unimpressed with the conditions of this hotel. I wouldn’t return.

The employees were awesome

Pros: room was spacious, very clean, & smelled nice. Awesome bathroom & shower. Bed was great too. Amazing pool & plenty of available loungers & tents. Casino/Blackjack was ok. Cons: breakfast buffet had good fruit & bread, but pancakes & waffles were gross 2 days in a row. I took a bite & spit it out. I give the property a 4.5/5.

Cool hotel in easily walkable area.