Poed Residences

My experience at Poed Residences was a mixed bag. Initially, the accommodation seemed promising, and we enjoyed our first few days there. However, upon arrival, we were surprised to find that we had to make our own beds with limited bed linen. Additionally, the kitchen was not adequately equipped, although we managed. No wifi inside the apartment but again, we managed. Things took a turn for the worse when we were informed on Sunday morning that the restaurant would be closed during the week, contrary to what we were initially told. This left us feeling unsettled, especially since I was traveling alone with my son and didn't feel very safe with limited facilities and no English-speaking staff around. After reaching out to Poed Residences via ***********, I was told by the manager that the restaurant would be open all day, which turned out to be untrue. Feeling misled, I decided to check out four days early and find alternative accommodation for the remainder of our holiday. Upon requesting a refund for the unused days, the manager accused me of threatening him, which was not the case at all. I simply wanted fair compensation for the inconvenience caused by the miscommunication and lack of amenities. I wrote to him on Tuesday, and when I still had no response on Friday, I got in touch again asking for a solution before leaving any feedback, as we could have worked something out. This was not a threat; it was simply a paying customer seeking a reply and potentially a solution, as there’s nothing *********** could do. Overall, while Poed Residences has potential, the inconsistent information and unprofessional response from management left much to be desired.

The place is amazing, inside the forest. It also has a nice pool for the kids. However the apartment was missing a lot of things, like cookware, veranda chairs, oven grill etc. When I contacted the administrator, he said that he didn't have any stock, and that maybe I can ask from someone else(???), and basically he didn't care about our complaints. He was trying his best not to help us. I think that person should not be in customer service. The rest of the staff was very nice.

Lovely apartment in the forest

As of this date this property is not prepared to receive guest. There was no reception desk or personnel therefore no orientation on tv, hot water heater, etc. Our check in was coordinated by a construction worker as the manager was not on property. The units were being remodeled and ours had a hole where the stove should be. We had to put sheets on the bed. Hot water required turning on a switch to heat the water. Turning on the switch blew out all the lights - which we tried 3 times. So we had no hot water. We had no wifi as promised. There was nothing to recommend this property!