This resort is a gold crown award winner for a reason. The customer service was on point. Check in smooth and with a smile. They made you feel like they were happy you were there. Every time you walked in the property door we were greeted. After each desk interaction question, we were asked if we wanted water. I was asking about a grocery store close by and the lady at the Experiences desk suggested doing grocery delivery! We had a two bedroom unit. One thing that is really nice is the two units are joined together with a foyer. The foyer has another locking door to the hallway. So if you are sharing your lodging each side can separately control their temperature and can enter exit without bothering each other. The beds were comfortable. Huge bathtubs! Kitchen was very well appointed. Just very comfortable. As other reviews mentioned, you can hear the bass from the music played at the Flamingo Go pool. We were on the 11th floor. At first, I thought it would be annoying, but it ended up not being that big of deal. They would turn music on at 9:00am and you could hear it but not too much. At noon, the DJ kicked it up a notch. It all shut down by 6:00pm. I brought ear plugs just in case and never used them. Other than the bass noise, the building was one of the quietest properties I have ever stayed in. You could not hear anyone above us or in the hallway. They have their own pool that is open until 10:00pm. You hear the "Go" pool dance music from 9 - 6 but peaceful after that.