Guest User
June 21, 2024
This is a tricky one. We returned from this hotel yesterday. Some really good points but just as many bad ! We go to Crete every year, along with other destinations, but this was first time at Fodele Beach Hotel. On our first full day we had to ask to change rooms due to the ridiculously loud constant thudding music right above our heads coming from the main outside bar area , which went on till well after 1am - this was the ‘superior’ sea view rooms, room numbers start with ‘9’. When I complained to the middle-aged ( I say this as a middle aged woman myself but to differentiate her from the more pleasant younger Receptionists) she was dismissive and almost argumentative saying there had NEVER been any complaints about noise affecting these rooms before - this as you will see from the reviews is blatantly untrue. She talks AT you rather than TO you. She had an answer, although not always correct or polite, for everything. The queues for the outside bar in the evening were just a madness! Every evening we spent at least 20 minutes queuing from every round and heaven forbid you try to double up to save waiting time. The main barman, although jolly, was more interested in doing shots with guests than serving them. If your spending your days at the downstairs pool there is NO bar/snack area so everytime you want a cold drink you have to walk up 3 flights of stairs or take a very small, very hot lift. And they absolutely will NOT give you a tray to carry drinks if your with family and have to carry several , I still have no idea why. So, if in your response Fodele Beach, you could explain this it would be appreciated. I would also add we did not see anyone collecting glasses around the pool until the day before we came home and we were there 10 days. Incidentally, in agreement with previous reviewer, we had no life guard at our pool until day 8 of our stay. So moving on to the main restaurant. Firstly , completely agree with previous comment regarding Restaurant ‘welcomer’. This young woman is the most unwelcoming person I have come across - really not suited to her job. She was grumpy, non-communicative and really sour-faced. Food itself is fine, not perfect (we’re not particularly fussy eaters) but perfectly acceptable- what is NOT acceptable is the THREE hairs we found in different dishes on 3 different occasions. This can happen to anyone.. but 3 times?! Lastly for the not so good points. And to be fair, this is stated in their literature, this place is difficult to navigate without encountering stairs at every turn, so not for anyone with mobility issues. The very nature of its location forces there to be many stairs. So moving on to the more positive aspects - Firstly , the view . Just beautiful , mountains dropping down into the ocean, lovely. Stunning sunsets. Secondly, the cleaning staff , really exceptional, with the exception of the glass clearing away around the pool area but the pools themselves are lovely and clean and very well