Mobile50583139229
February 16, 2024
I’ve literally stayed in well over a hundred hotels from hostels to luxury stays. I’ve never, ever stayed somewhere which did not provide a blanket. We paid over 600 euros a night for a Queen Duplex Suite. One day when housekeeping cleaned our room, they forgot to give us a blanket. Okay, no problems – I called downstairs to reception to ask for a blanket. The front desk staff refused to give us a blanket – he said it was hotel policy that he could not leave the front desk unstaffed. My child and I slept with no blankets – we used the bath towels as a substitute. Not what we expected from a four star boutique hotel. When we spoke to someone else at the front desk the next day, they told us he should have made an exception and fetched us a blanket. As you can tell, the service is a mixed bag and really is more on the lousy side (two of the front desk staff were great). Sometimes it was bizarre. My credit card didn’t work on check-in and I apologised to the front desk staff member, who then argued with me about how the banking system in Australia worked (???) – this was the same individual who refused us a blanket. I asked him if I could use a different card on check-out – he made out like it was a massive inconvenience and warned me I better do it well before check-out. I was later told it was not a problem at all. We stayed for 6 nights and kept trying to get into the restaurant – but it was booked out every single night. Which would have been okay but there was only ever a limited room service menu which meant in effect we were forced to eat out every night. The location wasn’t great either – not really close to anything we wanted to see and while the metro was close, it wasn’t good if stairs are a problem (e.g. if you have accessibility issues or need to take a pram with you). The hotel can only be entered via stairs at the front so keep that in mind also. The room was literally so dark I had to use my phone flashlight to see the contents of my suitcase, even when every light was on (eventually fixed by requesting a floor lamp). Positives – breakfast was pretty solid with made-to-order eggs and some really helpful and friendly staff (apart from the manager who was brusque and never smiled once). Upstairs in the duplex suite was pretty comfortable even though the downstairs wasn’t great. After reading great reviews, we were looking forward to our stay but ended up sorely disappointed. I wouldn’t recommend this place.