Mercure Paris Gare du Nord

The room is very clean and the services is very good. The staff is very friendly.

I have posted photos to confirm my review. The room was filthy. You. Outdoor hardly move when using the toilet. The balcony was covered in cigarette stubs. We are non smokers so not put there by us. Contacted Mercure after my return to the uk but still no reply 7 months later.

Didn’t like the fact that only a sliding glass door between bedroom and en suite Apart from that everything was good.

Pros: - Near Gare du Nord (Paris North Station), Gare de l’Est (Paris east station)and metro station - Clean and comfortable - Bathroom good size (not big but decent) - Fresh and clean linen - Friendly and welcoming reception staff - Lovely housekeeping staff - Windows are sound proof (not 100%) but reasonably soundproof. Cons: - Expensive (rate is for Mercure but the rooms are similar to Ibis Budget) - Small room, not enough space to store luggage. - Shower cubicle is half open so after shower, bathroom is totally wet.

We booked an overnight stay here to celebrate my husband’s birthday, before traveling to EuroDisney in the morning. We have stayed at Mercure hotels many times and they would always be my first thought. As a treat we booked a superior room with balcony and anticipated champagne on the balcony to celebrate. On arriving at the hotel after midday, we were told that our room, which should have been ready at midday was not ready. We received no explanation or apology and were rudely dismissed when the member of staff just started serving the customers behind us. Luckily we had friends staying in the hotel who were able to look after our luggage while we enjoyed the sites of Paris. When we returned to the hotel a different staff member checked us in and we went to our room. The room was nice and clean and there was a separate room with a sofa bed and TV which was nice and relaxing. To our surprise the balcony was boarded off with Perspex so we could not get onto it to experience the promised balcony. A little surprising is the bathroom situation - it’s right next to the bed separated only by a glass etched door - so be sure you’re completely comfortable with your traveling companion. In all honesty the attitude and lack of any apology from the staff member on our initial attempt to check in ruined the whole stay for me. I understand that sometimes rooms are not ready and things go wrong but there was no attempt to take ownership of the issue, apologise or even offer to hold our luggage so we could get on with our day. Not having the promised balcony was the cherry on the cake of disappoin**ent. During our stay, a couple who were confused about their room number and reported to reception that their key was not working. They were then given a duplicate key to someone else’s room. I will not be staying at this hotel again. I will not be recommending it to anyone and I will be sending in an official complaint.

Employees were very very hospitable. Climate control is room 106 was not working as it should.

A great hotel, with friendly staff, and so close to the station. Not the best neighbourhood but it is the centre of Paris. We would stay there again - also great showers which is unique for Paris

Room we had was small but clean and had everything we needed. The little fridge and water replenished was a nice touch. Free safe and could set it to your own pin was good.