Hotel de Nell

a million stars. the staff is so friendly and the pictures don’t to it justice to how lush of a stay this is. i’ll only stay here when i visit paris

The Hotel was clean, amenities were very nice. Staff was kind, courteous and attentive. Area around the hotel is near tourist attractions as well as public transportation, eating and shopping. It seemed like everything was a 20 minute walk or closer

First, some positive aspects of this hotel: - It's located in the 9th arrondissement, an interesting, design-focused area that is somewhat off-the-beaten-path. - I appreciated the WC being separate from the vanity and shower/tub area. - The overall aesthetic is lovely, and the common areas are warm and attractive. This (allegedly) former 5 star hotel has the potential to reach its past glory, if attention to customer service and housekeeping is prioritized in the future. We stayed here in October of 2022, and like many hotels & restaurants, Hotel de Nell has suffered the repercussions of the pandemic, in addition to whatever else contributed to its overall erosion. The staff meant well, were all generally cordial, and some were appropriately responsive, but some staff members were not well-trained, which resulted in a compromised experience for us. Cutting corners for this place resulted in limited restaurant hours and offerings, dust bunnies on the room floors, a Japanese soaking tub that could have been cleaner and with a properly fastened wood seat that didn't float (we paid a premium for the soaking tub, too), and staff members who were not as comprehensively informed about city transportation, etc., as they should have been. The staff's lack of information meant that we were unnecessarily charged 50 euros a day for parking and we also got a parking ticket for parking our rental car in an place that the staff recommended. By the way, it was a hotel staff member that recommended our renting a car instead of taking a taxi from the airport because of a possible strike, but we didn't need to rent a car. I had called the hotel in advance to take advantage of their website-promoted airport car service, which had been discontinued (like so many amenities at this place), so we took the staff member's advice and rented a car. The roads were clear, and taxis were abundant upon our arrival to the airport. There was no need for us to rent a car, at all. Bottom Line: This hotel either needs to drastically improve customer service and amenities, or adjust how it's marketed to accurately reflect current offerings, with a realistic room rate. The current room rate is laughable, given it's state. Sadly, I understand how global considerations have impacted everyone and everything. The world continues to adjust to the repercussions of recent situational factors. I hope this hotel can dust itself off and thrive once again, but until then, or at the very least, marketing and advertising should be accurate and reflect its current 3-star-state and offerings.

Wonderful stay! Excellent hotel in a great area. Incredibly helpful staff.

It was kind of out of the way. We were charged a mini bar charge even though we told them we didn’t use it.

I stayed here for a second time because I really wanted to give this hotel a chance, as it has so much potential. Unfortunately, it's a very average hotel. The staff are fine, but they don't seem to care about your requests or provide any explanations. There is nothing personal about the experience, and overall, it's just a mediocre hotel