Le Marais - Hôtel de Ville

Good: Stephane who helped us upon arrival, lovely, helpful and welcoming who just happened to be there. - great location Bad: no air conditioning which made it unbearable in the 30+ degree Celsius heat and humidity. - stairs are only 23 inches wide and not level, thus hazardous and treacherous to climb up/down - furniture not moved during cleaning, something fell from couch and when I moved couch, lots of dust and garbage; also one recessed shelf in wall with display covered in dust (hard to see sheet of grey dust in photo I took) - no full toilet paper rolls, just a few half rolls barely lasted

The guy who greeted us manages several properties. He was still very communicative, did a great job. The facility, however, is lacking. Lighting on the steps to the room is non existent. Elevator was broken (but they did apologize for this and offered a future night on them). Laundry facility is in a common area and not easy to use. I had to remove someone's laundry that had been there for a while, just sitting in the washer. Doors were difficult to open due to antiquated locks and deadbolt apparatus. One window I saw in the hallway had a broken pane of glass. Sheets were clean but we didn't really have enough pillows for the two beds. AC was really cold and seemed to work good.

We have been politely requesting our booking for December 2021 to be rescheduled because while Europe is open, Australia is still in hard lockdown and borders are closed until mid next year (force majure). The owner is refusing to reschedule although he has over 5 months notice to book a new customer for those dates and will not lose any money by rescheduling, and instead of being generous in this instance he is choosing to rather steal hundreds of dollars from us. This was a surprise 40th birthday gift I saved money and booked the holiday in secret for my husband and this experience leaves a bitter taste into something that was very thoughtful and sweet. I wouldn’t recommend dealing with this type of person. Agoda who we booked through did not help us either and I wouldn’t use them again.