We enjoyed the location of this property. The rooms are quite small, but clean and offer amenities as stated. There is a lift, but you must go up 4 steps first. We were taken aback by the less than cordial welcome we received. I know very little french but enough to greet cordially, etc. The man at reception at first acted as if he didn't see our reservation for 3 nights. When confirmed, we were given our key and told it had to be left at desk coming/going (understood as it is a key); no - here's a map and where you are now located; no - if you would like breakfast; no - if you need anything dial . . . We thanked him nonetheless and told him we would not require room cleaning the 3 nights we were there - bu would make requests for supplies if necessary. Samir and housekeeping staff were lovely and approachable. Heading out that first morning, we met one of the housekeepers and requested 2 extra towels and coffee supplies - she was very cordial and appeared to understand but may have been confused. Samir was at the desk as we were leaving to go out for the day and I inquired about an iron - he said no problem - just request when you come back this afternoon. When we returned, our "original greeter" was there - got iron - no problem, but no towels or coffee were in our room, so, my husband went down to the lobby to request and he was told - "You said you didn't want your room serviced." back/forth with my husband explaining yes, that is correst, however, that we requested from the housekeeper that a.m. and understood she nay have been confused "You have to make that request in the a,m, That staff is gone now." My husband - we did ask this a.m. - just give me these requested items. Mind you that at the desk, there is a card listing the names of desk staff and the languages they speak - he is noted has having 5 languages - one of which is English. We travel a lot and make it a point to try to learn enough to be cordial and respectful in any country we visit. We spent 2 1/2 weeks in France on this trip - 3 nights up front in Paris at another property and the last 3 nights here. We encountered wonderful, lovely people throughout France. Lots of hotels to consider in Paris - When you are in the hospitality business, you should be - hospitable!