Guest User
June 3, 2024
Let’s start with the positives. I go to Roland Garros every year and this is an excellent location. You can walk to the grounds in 40 minutes and the hotel is accessible to metro and the rest of Paris. I’m a big fan of this area. I had high hopes for this hotel but was sadly disappointed. First, let’s talk about the size of the room (see the picture). It’s perfectly fine for a single traveler but I cannot imagine sharing this room. There would literally be no way to walk around the room if you have luggage. And also notice the glass door to the bathroom. Unless you and your traveling companion are so intimate that you need no privacy you’re ok, but if this makes you as squeamish as me, look elsewhere. The hotel is very very crowded all of the time. There were massive crowds in the lobby at all hours. Waiting for an elevator at any time took at least five minutes. I didn’t mind hiking up five levels using stairs but you may not want to do this. The hotel encouraged guests not to use housekeeping and even gave you a little sign to put on the door saying that a tree would be planted for each time you declined the service. Lovely idea, but may I suggest an upgrade on the towels. They are so thin that they are not even fit for a hostel, which required more housekeeping than I would normally request so I didn’t have to use a wet towel. The housekeeping is not great either. The toilet broke during my stay. I went downstairs late at night to tell the front desk, but nobody was there to help. I just had to go down to the basement each time I wanted to use the bathroom which is was easier than getting the attention of the front desk. Housekeeping didn’t fix the issue either. Housekeeping also didn’t refill the soap and shampoo bottles in the room. After proceeding to the front desk late at night to ask for more shampoo and body wash (and again not getting any help) I went across the street to monoprix to buy my own. A few more tidbits: - The one piece of exercise equipment in the very small gym (a treadmill) didn’t work. I wouldn’t recommend this hotel if you want a working gym. - My key card stopped working twice during my visit (necessitating more visits to the front desk to get it fixed). - After six nights at this hotel, the night manager stopped me as I came back my final night, grilling me about the details of my reservation. Although I appreciate the extra security measures, perhaps focusing on defective toilets, broken key cards, and lack of cleaning supplies in the rooms would be a better use of time 🤷♂️ Anyway, this place was certainly interesting but for the same price I recommend the Novotel or Mercure in the same area.