We were a day late due to delays and we emailed the hotel letting them know and they responded very quickly. The people at the front desk were very kind and spoke English well. The hotel itself was located on a very quiet street, but a short walk to many local shops and cafes, just a 15 minute walk to the Louvre and very close to the metro! At night it was also very quiet. The first night the city power did go out for a bit but it was around 2am, nothing that inconvenienced us. We were able to see the top of the Eiffel Tower from our balcony but we were on the 5th floor since we needed to accommodate the 3 of us. The room was a nice size, a large bed for 2 even 3, and a pull out twin size sofa. Both very comfy. It was also very clean! There is a very very small elevator (2 people max) that’ll take you to the 4th floor and then you have to take stairs to the fifth floor, but there’s a small elevator for luggage from the 4th to the 5th floor so you don’t have to lug it up the stairs. I would definitely recommend this hotel to others!