Connector14103302659
November 19, 2023
They ruined my 50th bday stay. This hotel was £300+ for one night on a room only basis. Totally disappointed with this hotel marketed as 4 star. On booking, I looked at the photos and thought this is a good nice hotel with beautiful features and it will be worth spending my 50th bday as an overnight stay. On arrival, we were initially told that our booking was wrong and did not show 3 people on the booking- something that was quickly rectified by showing our reservation. Next we were told we were ‘upgraded’ to an apartment as it was my 50th bday. A quick glance to the room clearly showed we were conned. More than an upgrade, we got an insult to our intelligence. Our photos say it all from stained carpets, broken switches, dusty skirting, parts of wall unplastered, faulty sockets, dated furniture, chipped paint - a true disgust. I decided not to flag it up on my special day and sincerely did not want to ruin the event. Instead we walked out and just came back late at night to sleep. However, the sound insulation was terrible and I could hear other room doors opening in the hotel. I was also woken up at 8am with noisy rubbish collection on Sunday morning. The mattress and the inexistent flat pillows were far from comfortable. We had to use a cushion to get the right height in order to sleep. I would not recommend to stay not even one night. My photos say it all. Don’t be deceived by the beautiful dining room as the 4stars rating stop there. I was looking forward to have breakfast in the dining room and wake up to a nice environment. However we decided to skip the extra £55 for breakfast, given how disappointed we were. And we were right! As an apology, we were offered a miserable cappuccino that was bland and almost undrinkable with some stale dry croissants and Pain au chocolates I will not return to this hotel. They totally left a bitter taste. I wished I stuck to a ‘less fancy’ on paper but decent hotel.