Fraser Suites le Claridge Champs-Elysées Reviews

Response from Property: Dear Justin,Thank you for sharing and rating your experience with us. We are delighted that you enjoyed our Residence, its location and our Suites.We sincerely hope to welcome you again very soon and provide you with our professionalism, politeness, and best care, which are indeed the basis of our Customer Care philosophy.Kind regards,RomainFront Office Manager

Response from Property: Dear Albert Agung Wijaya, We would like to start by expressing our sincere gratitude for choosing Fraser Suites Le Claridge for your stay in Paris. We are delighted and proud that our Residence met all your expectations. We hope to have the pleasure of welcoming you back on your next visit to Paris. Kind regards, Romain Front Office Manager

Response from Property: Dear Tanxiaoru,Thank you so much for taking the time to share your review on CTrip. I am delighted to read that you appreciated your stay with us. We are all looking forward to welcoming you back in the very near future for another great stay!Kind regards, RomainFront Office Manager

Response from Property: Dear Alibababa, We would like to start by expressing our sincere gratitude for choosing Fraser Suites Le Claridge for your stay in Paris. We are thrilled to hear that you had an amazing time with us, and we sincerely appreciate your fantastic feedback. We are delighted to read that you would choose our property again on your next trip to Paris. We hope to have the pleasure of welcoming you back very soon. Kind regards, Romain Front Office Manager

Response from Property: Dear Guest,We would like to start by expressing our sincere gratitude for choosing Fraser Suites Le Claridge for your stay in Paris. We are thrilled to hear that you had an amazing time with us, and we sincerely appreciate your fantastic feedback.We are delighted that our central location met your expectations, with numerous restaurants, bars, luxury shops, and even a grocery store right at our doorstep. It is definitely convenient. It's a real pleasure to know that you were able to fully enjoy everything Paris has to offer while staying with us.We hope to have the pleasure of welcoming you back on your next visit to Paris.Best regards,RomainFront Office Manager

Response from Property: Dear Sailimuhong,We would like to start by expressing our sincere gratitude for choosing Fraser Suites Le Claridge for your stay in Paris. We are thrilled to hear that you had an amazing time with us, and we sincerely appreciate your fantastic feedback.We are delighted that our central location and our large and comfortable Suites met your expectations. It is definitely convenient. It's a real pleasure to know that you were able to fully enjoy everything Paris has to offer while staying with us.We sincerely thank you for your kind words. We hope to have the pleasure of welcoming you back on your next visit to Paris.Kind regards,RomainFront Office Manager

Response from Property: Dear Guest,I do sincerely apologize for your first impression of our Residence. Your experience is not what we wish for, for any of our valued guest and definitely not a reflection of the high-quality service we are proud to provide. I took note that you were not satisfied with our breakfast buffet. Please trust that any suggestions or opinions related to our service or facilities are highly taken into consideration. We are currently looking to modify our current breakfast offer and improve the choices and presentation.I also took note of your comment regarding the housekeeping service. Please trust that your comment has been shared with our head Housekeeper for immediate action.With my renewed apologies,Kind regards,RomainFront Office Manager

Response from Property: Dear Guest,Thank you for sharing and rating your experience with us. We are delighted to read that you enjoyed our Residence, its location and our Suites.We sincerely hope to welcome you again very soon and provide you with our professionalism, politeness, and best care, which are indeed the basis of our Customer Care philosophy.Kind regards,RomainFront Office Manager

Response from Property: Dear Madam, Dear Sir,First of all, I would like to thank you for taking the time to leave your feedback and comments after your recent stay at our Residence.I am very pleased you enjoyed the kitchen in your Suite and the large size and comfort of our Sofa bed. We take great care in every aspect of our Suites so it is with great pleasure that we read your comments.We would like to thank you as well for your kind words to our Housekeeping Service who delivered quickly an extra duvet after you made your request. Concerning our breakfast buffet, we try our best to provide our guests with a wide range of products including local items like croissants. I apologize you were not fully satisfied with it and if you had to wait for a table. We will take in consideration your comment for any improvements we may implement but we would like to inform you that we usually open an extra room when necessary and our guests can have their breakfast in the patio when the weather allows it.Regarding the Duplex apartement, I am sorry you did not inform us as we could have shown you another Suite if you wished to change. Our Reception Staff is always available for this kind of request.Awaiting the pleasure to welcoming you back in the very near future.Best Regards,RomainFront Office Manager

Response from Property: Dear Guest,Please accept my apologies for the disappointing aspects of your stay. Your experience on your visit is not what we wish for our guests as we are always looking for ways to better our service and offerings. I wish we could have been aware of you disappointment while you were staying with us, this way we could have taken appropriate actions immediately and change your experience around.I truly hope we will have a new opportunity to welcoming you back and convince you otherwise.With my renewed apologies,Kind regards,RomainFront Office Manager