Sheri Sanford
August 17, 2024
Upon check-in, the registrar could not find my reservation which had already been paid in (what I thought was) full. She had to call some one to help her. I was asked for a credit card for any incidentals. There was a $50.00 charge put on the card immediately. I was told that at the time of check-out that $50 would be credited back if not used. When I received my credit card statement, there was a $33.04 charge on it from the Sheraton. Upon my call to you, I found out that it was a destination fee. I feel strongly about the fact that all fees should be pointed out at the time of the reservation.
The city was in the midst of road construction which made the entry and exiting from your facility very confusing and difficult. The on-site parking lot is extremely small. The additional parking access to the hotel was across the street that was one of the streets in the middle of the road construction. Not your fault, I do realize, but not conducive for toting luggage.