Westgate Park City Resort & Spa

Arrived at Westgate’s resort in Park City UT to a hallmark picture entrance. Front desk was ready for are arrival. Guest services quickly unloaded are car onto luggage cart and dropped the luggage into the room while we were enjoyed the wood work and pictures on the walls. The room made you feel you were in cabin with no expense left out. When you have a small issue the front desk Gigi handle everything when in minutes. We were treated exceptional well from all Westgate’s employees. When looking for something they stop ask and take you to our Destination while explaining what to expect there. Very friendly World class resort. The shower room had a steam sauna in it. Talk about relaxing and enjoying the ski slopes view from your windows. Fred

Very nice resort; our room was tastefully decorated, but the mattress was way too firm. The grounds were very nicely landscaped. The staff were all very friendly and helpful, especially Jackie and Miranda. We booked 2 weeks, the first in a 1 bedroom and the second in a studio, and they worked it out where we got to stay in the same 1-bedroom for the second week.

The hotel is great. Gigi was very professional. She was very helpful to find my way around this huge hotel. Also the thing that she speaks Spanish was an added value. The amenities of the hotel, relaxation pool, sauna, spa, etc were enjoyable.

Nothing in our room worked... the toilet wouldn't flush, the air conditioner was broken. We asked to switch rooms but they were completely booked. We had to use the public restrooms in the lobby... not great.

Amazing experience so far and it’s only day 1. My husband and I are really impressed with the amenities and the staff! There are multiple pools and lots to do. Gigi at the front desk was great and so was Tucker at the activities center by the pool. They has some fun kids activities set up for St Patrick’s Day. Fun place overall.

With some terrible weather on tap, we took advantage of the spa instead of skiing. Had an incredible massage with Josh. Respectful, very talented, got into all the tight muscles. Highly recommend. The pool and changing areas were clean, equipped, not crowded and relaxing. return 100%.

run... we are owners and this is the worst vacation we have ever had here..owners treated like dirt. check in horrible. we got worst 1 bedroom there possibly is right next to elevators noise all day and night,, used to be wonderful 25 years ago and it is like a 2 star motel now. we will do everything in our power as owners to never come there again!!!!!!!!!!!

As timeshare owners, this was our 19th annual trip. We are obviously very familiar with the resort, but every year there is some surprise. Check in can be hit or miss. Check in time is 4 pm. I don’t expect to get in early but after 4 pm we shouldn’t have to wait. We have a 4 BR and once again, only some of our bedrooms were cleaned when we arrived. Unacceptable. We always bring a car. The parking garage goes up to the 4th floor, however there are technically only spaces available on 3 1/2 floors. Half of the top floor is being used for all the renovation materials. This has been going on for a few years now and it would be nice if they could find somewhere else to store all their materials. Unfortunately we did not stay in a renovated unit. Hopefully next year. Our unit shows so much wear and tear, I wouldn’t pay the going rate for it! We had a leaking dishwasher (maintenance couldn’t do much about it), no hot water one day (maintenance said that’s an ongoing problem and try to get showers done before 5-6 pm when everyone else might be doing the same, not a good solution), and a power outage one night which caused the fire alarms to go off. Most concerning is housekeeping. I’ve come to accept that it is only available on request. We requested it on Wednesday after some guests left and before others arrived. Gave specific instructions which bedrooms required cleaning. They did the wrong ones. Two other days, they entered and cleaned when we had not even requested it. If it’s not a daily service, they should not be entering units unless asked. Lastly, it’s still frustrating that there are not separate service elevators. Long waits are common. The positives - locker room is efficient, ski valet is convenient (except for the one day they delivered all of our skis except for one of our guests and then took 30 minutes to find them). We didn’t use the shuttle service and didn’t dine at either Edge or Drafts this year so I have no comments about those. Ivy at the front desk was helpful at check in and she was the one who explained we had a $200 owner loyalty credit (nobody told us that last year). That was a nice perk to use at the Marketplace (made up for the high prices). All in all, it’s a convenient place to stay and as owners we return every year otherwise I would carefully consider all options. If anyone has specific questions, please feel free to message me directly.

Our stay at this property was spectacular. All the staff were very attentive and friendly. We will definitely come back!