The St. Regis Deer Valley

First time in Park City and I can't imagine staying anywhere else! Ada at the front desk stated she "was there to make people happy"! The room was lovely and we are ready to buy the bedding and pillows. The food at the pool and restaurant (although expensive) was delicious, especially the Caesar salad and omelets. The servers especially Justin were extremely friendly and eager to please. For warned, at the pool, there is a 20% pool service charge (in addition to the gratuity), which we found unreasonable. So the same two salads were $10 more at the pool than at the restaurant. Lobby decor was beautiful especially the chandelier, which was apparently designed by a Utah artist. Pool area is gorgeous, two hot tubs, and the staff brings bottled water in a champagne bucket without asking. Among the best amenities is the free shuttle service that takes you down to main street. We used it quite a bit going to dinner and all the drivers, especially John were great. Coffee in the lobby each morning was nice. Never a wait for an elevator. Next time back in Park City wouldn't consider anywhere else.

Let's start with the positive. The staff is excellent; they were all very friendly, polite, and helpful. The food is also pretty good. And, if you traveling with young children it's a great place to stay. If you are traveling as an adult couple, think twice, and probably pass. This hotel is truly geared toward families with young kids. It's not a great place for couples. Even though they have 2 pools with 2 hot tubs, none are for adults only. All 4 were filled with young kids every day of our 5 day visit. They say one hot tub is for adults only but this rule is not enforced. I give the hotel 4 stars, not 5, even if you are traveling with kids. To me, The Ritz Carlton Bachelor Gulch in Avon Colorado is a 5 star hotel when traveling with young kids. The St Regis is nice, but it's not The Ritz.

Great location and excellent customer service.

Avoid the restaurant and bar The food is cold. There isn't enough silverware. People were begging for silverware. It takes an hour for food. The excuse was there's a concert. Yes there is so get more staff. My mussels were cold. I am at risk of food poisoning now and my evening is ruined.

Great

Having Marriott status doesn’t seem to do any good here. Next time we will probably check out the Montage. We live in Park City and used points to book a room over the 4th of July for our family. I have Platinum status with Marriott and we thought this would be a good idea for the kids. We booked a basic room with 2 queens. Upon checking in today I saw that our room was one of maybe 20% of rooms on a floor that doesn’t have a balcony. I went to the front desk to ask for a different room with a balcony as the Marriott app showed multiple open rooms with 2 queens that had balconies, albeit on the opposite side of the hallway vs ours. With Platinum status this was not a big ask. The person behind the desk went to ask his manager, who said no and that we had to stick with the room. I informed him that I can see on Marriott’s app that there are other rooms with 2 queens listed open during our stay that have a balcony. Just sitting empty. He replied that since we are using points, the manager said we have no choices and can’t move rooms, even though those facing the mountain are sitting empty. This seems pretty petty especially when you consider we have been staying at this hotel a few times a year as locals. With 4 of us in a room the balcony had been key in the past to let the kids hang and watch a show while my wife and I sat outside. Sadly, that is not an option for us on this trip since the staff would rather rooms with balconies sit empty vs try to help out a frequent Marriott traveler.

Excellent Location and service!!!!!

Beautiful property catering to different age groups.