Raintree's Park Plaza Park City

It was under construction so I didn’t get to use the pool or any of that stuff but the room was nice and great size felt like I was visiting a friend house by that I mean it was more like a house then a hotel it had plates and everything for kitchen the new construction looked like it’s almost done and will be very nice

I had a highly unpleasant stay at this hotel. Upon arrival, I was given a dirty room with long black hairs in the shower (none of our party has black hair). When I checked in, I was informed that housekeeping was already gone for the day. I assumed they would clean the room the next morning, but housekeeping never showed up. After returning from sightseeing, I called the front desk, and the receptionist explained that their cleaning policy was not like a regular hotel: they only offer [mid-stay] cleaning, and it must be requested 24 hours in advance. I had thought I had made the request the night before. She rudely asked if I wanted to schedule cleaning, and I confirmed twice. She then told me I could put the trash outside, but it wouldn’t be picked up until the next day, or I could take it out myself, and she directed me to the hotel’s trash area. This was highly inconvenient, especially since I had already requested cleaning multiple times, but I decided to let it go. The next day, after more outdoor activities, I returned to find the room still dirty. I called the front desk again, and the same receptionist said, "I don't know what to tell you, I put it on the board. Housekeeping is gone for the day." There was no apology, and she offered to send housekeeping the next day. However, we were set to check out the following morning, so this was meaningless. Frustrated, I hung up and went to dinner with my family. Later that evening, the situation escalated to a much more serious issue. When we returned from dinner, I noticed a strong and unbearable gas smell in the room. Fearing for my family’s safety—especially with a child present—I immediately told my son not to enter and called the front desk. The same receptionist, in an alarmingly nonchalant tone, said someone would come up to turn off the source. This made me wonder if gas leaks are a common occurrence at this hotel. We had not touched the chimney, so this incident was completely unexpected. When maintenance arrived, they informed me that the previous staff had not done their job correctly and suggested I ask for a room change. I went back to the front desk, where the receptionist shockingly said, "Dangerous is your opinion; I don't believe it’s dangerous, but if you really need to, we can change rooms." I find it unbelievable that a gas leak, especially in a room with a child present, was downplayed and treated with such indifference. There were no apologies, and the receptionist rudely implied that I was exaggerating. At that point, I no longer felt safe staying in this hotel. I had my son wait in their game room while I packed up our belongings. Given the severity of the experience, I believe I should request a full refund, but I’m only asking for reimbursement for the night we did not stay. We are still waiting for the manager’s response regarding the refund, and I will update when I hear back. **Note on the danger of gas exposure**: Exposure to gas leaks in an enclosed space can

The rooms have been renovated and are well done. There is rehab of the spa going on but it did not impact us. I appreciated the shuttle to the mountain and there are some good dinner options nearby.