Hampton Inn & Suites Parsippany/North

This property was everything I expected it to be. Clean, good breakfast, easy check in/check out.

Very nice hotel and staff, and not too far from town.

This day was amazing. The hotel room was clean very large. It was great thank you for hooking me up.

The hotel was extremely nice and in a very good location. The rooms were well maintained and very spacious. However, most of the amenities mentioned in the description were unavailable. In addition the breakfast was also very underwhelming

Great Front desk service with Hermione as the person who took care of us. Let us check in early. Made sure we got what we needed in the room.

This hotel was fine for the price. No issues just a little underwhelming. Shower was not great. Breakfast was good and everything was clean though.

Absolutely not. I have stayed at this property before and it was fine. Nothing to write home about but again no major issues to report until today. I made a reservation as I always do on the Hilton app. The app notified me I was able to check in and select a room which I went ahead and did as I have in the past. Today I get a voicemail from the property asking to call them back. When I called them back I got an earful from the front desk woman because apparently I wasn’t allowed to check in and select a room despite the app allowing me to do so. I explained to her that the app allowed me to and that I always do that and have done so in the past at this same property. She proceeds to in so many words call me a liar and say it isn’t possible when again it absolutely is. The entire interaction was so off putting and uncomfortable. She made me feel uncomfortable even coming in for the stay. I late cancelled my reservation after calling the Hilton 800 number and upon them contacting the property to cancel the reservation the same woman proceeds to tell the corporate customer service agent that “that isn’t how the interaction went down”. I told the agent I’m uncomfortable and I absolutely refuse to stay there. I booked another room at another Hilton property, checked in, and got my digital key in all of 5 minutes total. If there’s a disconnect between Hilton and their apps check in policies and the individual property that shouldn’t be put on the customer. Felt like I was in the principals office getting an earful for checking in on the app. Do better. It’s disturbing to have this level of crap customer service.