Sheraton Parsippany Hotel

The hotel was clean and the staff was professional. The only thing that I wish they had was better ventilation for the bathroom, and the window would be nice if it opened. The room was very spacious and we enjoyed our stay!

I really loved my trip to parsippany sheraton

Second time staying here for an annual event, very happy with everything!

Last week’s convention at the Sheraton felt dangerously unmanaged. Multiple attendees were physically assaulting others in public areas, yet staff failed to intervene or contact security. The overnight desk employee dismissed concerns entirely, acting as though nothing could be done despite safety risks. Guests should not have to fear being harmed while attending an event or staying at a hotel. The lack of urgency, accountability, and protection created an unsafe and troubling environment overall.

My stay at the Dark Force Convention at the Sheraton was awful. The hotel was chaotic, with drunk guests passed out on the floors and in hallways. The noise lasted all night, and conditions felt unsafe. When I complained, the front desk brushed it off, saying it was “usual for this event.” Completely unprofessional and unacceptable for a hotel of this standard.

My recent stay at the Sheraton Parsippany Hotel in NJ was extremely disappointing. At check-in, the front desk associate (young woman with curly hair, no name tag) rushed through the process and seemed more focused on her phone than assisting guests. I asked about my breakfast voucher and was told I could simply show my paperwork in the morning. That turned out to be incorrect. The next morning, I was told very rudely that I needed a physical voucher card. The staff member overseeing breakfast was dismissive and unprofessional, making an already frustrating situation worse.The most concerning issue, however, was finding a bed bug in my bed the following day. I immediately reported it to the front desk and was again assisted by the same associate, who said my information would be documented and gave me the manager Kenny’s contact information. Despite multiple calls, I initially received no response. When I finally did reach Kenny, he had no idea who I was or what had happened, which raises serious concerns about communication and guest safety. Between the poor customer service, misinformation, lack of follow-up, and serious cleanliness concerns, this stay fell far below expectations. I would not recommend this hotel based on my experience.