Totally mystified by the high ratings. On arrival various things were not properly set in our kitchenette room. No cutlery for one thing and the sink plugs did not work - this seems to true for many Best Western pluses built to a near-identical specification. Toiletries missing. The rooms have the dimmest lighting of any hotel, the kitchenette area virtually required a torch. The presumed lights under the microwave did not work. Reception was variously ponderous, clueless, and on checkout borderline hostile. I cannot recommend and find the five star reviews, on which I based my reservation choice, completely baffling.